We go back few years and I have seen ZIIA rapidly growing its popularity due to establishing loyalty. I’m able to maintain myself as a fashionista only because of ZIIA clothing business. I... Toon meer
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Lees wat reviewers zeggen
Salaam dear. Received my outfit so many thanks to you for getting it to me before EID. The outfit looks amazing and as always absolutely love the neat stitching and I could never fault your advice. Ma... Toon meer
Bedrijf heeft geantwoord
I’ve finally tried the outfit on and it fits absolutely perfectly! amazing stitching honestly. The scarf matches perfectly too!! Cannot wait to wear it, May Allah swt reward your business and put bara... Toon meer
Bedrijf heeft geantwoord
I bought a lengha from here. When it came it was too big and too long. It always didn’t quite look like the picture. I obviously complained. After a few responses I understood that the outfit wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ZIIA was built to solve one of the biggest frustrations women face when ordering Pakistani designer outfits online - the uncertainty. From incorrect sizing and poor stitching to delays and outfits not matching expectations, ordering can often feel like a risk. ZIIA was created to remove that risk completely. Every order is handled with care from start to finish. We don’t simply process orders - we oversee them. From sourcing directly from designers to managing stitching, measurements, and final quality checks, each piece goes through a controlled process to ensure it arrives exactly as expected. Our approach is simple: you shouldn’t have to “hope” your outfit turns out right. Over the years, we’ve worked with thousands of customers worldwide who trust us not just for the outfits themselves, but for the experience behind them - clear communication, attention to detail, and a standard that is consistently maintained. ZIIA is not a marketplace. It’s a guided service designed to give you confidence in every order.
Contactgegevens
Verenigd Koninkrijk
- info@ziiaonline.com
- ziiaonline.com
4,3
Uitstekend
25 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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The suits offered are of exceptional…
The suits offered are of exceptional quality, complemented by outstanding customer service. Additionally, the delivery time is consistently accurate.
30 januari 2025
Review zonder uitnodiging
Antwoord van ZIIA ONLINE
Thank you so much for your review. I’m really glad to hear you’re happy with both the quality of the suits and the service.
We put a lot of effort into being honest with our delivery timelines and making sure pieces arrive as expected, so it means a lot that you’ve noticed that.
Really appreciate you choosing ZIIA and taking the time to share your experience.
Unprofessional and awful customer…
Unprofessional and awful customer service. T&C's designed to only serve interest of the business and not the customer.
12 januari 2023
Review zonder uitnodiging
Antwoord van ZIIA ONLINE
I’m sorry you’ve been left feeling this way. When there’s a sizing concern, we always ask for clear photos and basic measurements so we can see whether there’s been an actual error or if the standard size simply doesn’t suit an individual body shape.
In this case, we requested that information several times but didn’t receive what we needed to properly investigate. We can’t issue refunds or discounts purely on a claim without any supporting proof – that wouldn’t be fair or sustainable for a small business.
Our terms and conditions are there to keep things clear and consistent for everyone, and we’re always happy to resolve genuine issues where there is evidence to support them.
Blamed me for their mistake!
I bought a lengha from here. When it came it was too big and too long. It always didn’t quite look like the picture.
I obviously complained.
After a few responses I understood that the outfit was photographed in different lighting. Also understood that it was a little bit and I would have to get it tailored.
But the skirt was ridiculous, it was really long and initially they said it was because they didn’t want to ruin the design. They had asked me my height, so basically they sold me something they knew I couldn’t wear. I was furious! When I questioned all of this she began sending me voice notes about how I didn’t understand how lenghas were made and it was my problem. I could not believe that they were blaming me for their errors!! I sent her a picture showing her but she still said it was my problem (basically not her fault I was short) extremely rude and u helpful.
Eventually she said she would alter it, but when I asked if it would ruin the design she didn’t have an answer for that.
Their outfits look nice but tbh they can’t be trusted! They have no customer care. They only put good reviews on their site they didn’t except mine for obvious reasons! Never again!!!!
22 april 2022
Review zonder uitnodiging
Antwoord van ZIIA ONLINE
We're sorry you were left feeling this way about your lengha.
Designer lenghas are made in standard longer lengths so they can be tailored to each person’s height – they almost always need hemming, especially when there’s a heavy border.
My voice notes were sent to explain this and the studio lighting, not to blame you, and I did offer to have the skirt altered. I simply couldn’t promise the design would be unchanged until we had seen it in person, and I prefer to be honest about those limits.
We do care about customer experience, and I’m sorry this wasn’t the outcome you were hoping for.
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