Zippy Shell Reviews 278

Excellent service, excellent workers, very courteous, very helpful. I would highly recommend zippyshell for your out of area move!! They were on time, very helpful and we actually had fun!!

Zippy shell was great. From pick up to storage to delivery. For my cross country move they were very well priced. The guys who delivered my stuff, Leon and Easy E, were very on the ball. They unpacked my pod. And treated my stuff like it was theirs. Thanks guys. If I move again, Zippy Shell will have. My business.

Moved from Las Vegas to Pennsylvania. Zippy Shell packed us completely, moved our possessions across the country, and stored them for us while we bought our new home and had it renovated. This entire process took seven months. When we were ready to move into our new home, we simply contacted Zippy Shell here is Pa., arranged a time and date, and moved in. After unpacking virtually everything I was pleased to find that NOTHING was broken or missing. Our experience with Zippy Shell was first rate and, if I were to move again, would not consider using anyone else. In addition, they were much less expensive overall than the national moving companies.
The fact that they were able to store our material for all those months at a rate FAR cheaper than anyone else, and arrange it in advance of our move really sealed the deal.

Good service . good price

I moved from San Leandro to Chico, Calif in August, 2021. The 2 Gentlemen who packed me up were so very helpful, courteous, and had their job done in 3 hours. 7 Months Later, when it came to unpacking, the 2 Gentlemen who came were just as fabulous, courteous, helpful and totally awesome!! I would use Zippy Shell again in a heartbeat and recommend them very highly. Nothing was broken, damaged or lost. Thank you Zippy for making this move so easy!!

From start to end my experience with Zippy Shell was fantastic. I worked directly with David, the owner of the Zippy Shell Columbus, OH franchise, and that was the way to go. He dropped off my shell (to Dayton OH, 1 hour West) himself with ample notice. Pickup after loading was right on time. For a long distance move (1000mi to TX) my shell arrived EARLY to the local arrival warehouse, and in perfect condition to my home. I also used the unloading support option. The team was able to correct an initially wrong scheduling of drop off of my shell to an on time drop off using the 3rd party company College Hunks. Both employees from College Hunks were professional and efficient. I would use Zippy Shell again.

What is promised and what they advertise does not happen in reality. So much frustration from the very beginning with Zippy Shell. They do not show up when they say they will, as they totally missed delivery date without any notice, and they picked up a container after 11pm, no notice, no call....and no working lock either, and the container had such a small padlock hole in the door that none of our padlocks worked either. They said they would apply a lock and mail me the keys, which never happened. All their promises about security, locked container, and keeping your possessions safe? Nah, they delivered a container with the door unlatched and hanging open, and no plastic shrink wrap on the door area, none on top of the container, with an externally applied ratchet tie down the delivery company said they had to apply because my belongings were spilling out of the container's open door. The delivery company hired by Zippy Shell took pictures and would not unload until documenting the condition of the items inside, which were covered in rat and mouse poop, dried puddles of rodent urine on top of our tupperware totes and boxes, rodents chewed into boxes and nested inside, there was a black sooty film covering everything inside, dirt and gravel had come in from the top of the unit and filtered down, and our items were jumbled up and not in their boxes but clearly tampered with. We had items missing, boxes missing, items outside of their moving boxes and in piles of damaged and broken things.
The delivery company staff hired by Zippy shell told us none of our items should be brought into the house. The boxes were too dirty to sit on our carpet and with evidence of rodents chewing into boxes and nesting inside meant everything had to be opened and dealt with in the driveway. We took pictures of our clothes, bedding, towels, and my expensive quilting fabrics go straight into the garbage. Some people we arranged to help us move did not feel comfortable with the health hazards of picking through mouse nests trying to salvage items. We had swept out the containers when loading them and had pictures of our clean containers and clean boxes showing the damage happened while in custody of Zippy Shell.
I submitted a very conservative claim and explained my heroic efforts of salvaging items and doing many many loads of laundry and scrubbing away black sooty film from all surfaces and disinfecting all our tupperwares and throwing away many items that were smashed from falling out of the unit or ruined from the rodents. The claim could have been much higher and still have been reasonable due to the extreme damages caused by Zippy Shell.
Zippy Shell apologized but offered an insultingly low claim offer. I am appealing the claim and asking them to negotiate reasonably and in good faith.
It is frustrating to be treated this way when Zippy Shell's own delivery company said how bad this situation is and took pictures themselves to document. I salvaged a lot with tons of time and intensive cleaning, so to receive a compensation offer for a fraction of the replacement cost of unsalvageable items really stings. I'm told there isn't enough documentation.....and here we thought taking pictures of mouse nest ruined items in the garbage bin would prove our claim or at least the testimony of the Zippy Shell hired delivery company would be proof. We were told to throw the items away and not bring anything into the house by the Zippy Shell hired delivery company. Now Zippy shell wants to offer me a fraction of the true replacement cost and ignore altogether that they never locked my container, didn't secure the door latch, didn't wrap it to keep out dirt and debris, allowed a rodent infestation to occur while the container was in their care, and did not live up to their advertisements or the signed moving agreement.
It is all too much to believe.
I get to tell my experience over and over as I entertain a lot and my cookware was damaged falling out of the unit and getting shoved back in, so I have a huge dent in my 10 quart soup pot....that all my guests ask about. I tell them Zippy Shell did that but they won't pay to replace my damaged stock pot, they just want to give me a pittance for cosmetic damage. And I tell each group of guests when I serve my famous chili how my move went with Zippy Shell. And my guests say, "I WILL NEVER USE ZIPPY SHELL!!"
So at least Zippy Shell gets credit for what they have done.
I wish I could get credit for my missing items. Zippy Shell is not offering compensation for them. Not enough proof? It is difficult to show pictures of missing items. Because, you know, they are MISSING.
because of the open container.
That Zippy shell didn't close.
Or lock.
So.....yeah.
If customer service did what they said then the one star would be deserved. But no, not even that.

You may think it'll work out for you or that it'll be cheaper. That it "couldn't be that bad". Maybe the person you speak with gives assurances that the poor reviews are not a normal experience (mine did, Dillon) and you may believe them.

You shouldn't. You absolutely should not.

This company is bad. Their practices are in bad faith. Billing is horrible. But worst of all. They do not tell the truth.

We originally ordered one shell, but our stuff was "too heavy". We had to wait a week for a second shell (double the charge, of course) since then, we've never received a call from them. Nothing to schedule a pick up, or drop off. Nothing. When they did come to pick up our shells they only took one, the driver was unaware there were 2 shells. The second shell sat on our street for another 5 days. Even after multiple calls with "supervisors" to share my poor experience and my frustration. Even after being told (at least 5 times in the last 3 weeks) that "some one will reach out to you from our resolution desk"

Nothing. Zero.

No calls. I've had to call each time. And I've had to wait on hold for 20-30-40 minutes each time to get ahold of some poor call center employee who doesn't know whats going on and "needs to put me on a quick hold".

It's bad, guys. Real bad. Like so so bad. I'm laughing at how BAD this company is.

I placed GPS trackers in my pods. If you chose these guys (which you shouldn't) I suggest you do the same. It's the only reason I knew my pods were at the warehouse in NC. I had to call them. Only after I called them did I get a notification (via email) that they were ready to deliver my pods...

BUT it was suddenly almost $2k MORE. They attempted to charge my card (it was declined because I've read the reviews that this is a practice of theirs and I'd set limits)

Luckily, I had asked for a written quote on the outstanding charge (which was provided and was in line with the original quote) yet they are still attempting to charge me an additional $2k. And no, it's not just a BS "fuel surcharge" it's bottom line services, too.

So here we sit. VERY pissed. Very disappointed in myself for not trusting my gut and going with their main competitor. It would have been easier, less stress, and a GOOD DEAL cheaper had I just scheduled it with the company that rhymes with Cods.

Today, Zippy Shell initiated three charges on my card today trying to get whatever they could from me, even though I have two open cases with their escalation teams. Even though I asked them to hold off on charges until we get a resolution. Even though they told me "our billing team will call you in the next 24 hours" that was 3 days ago. They tried one for the full amount, one for $2500 and another for $1500.

DO NOT use this company. It will NOT go well for you. They will hold you hostage until you pay whatever number they think they can get away with.

I've reported this (along with so many others) to the BBB, but it doesn't matter. They will still have taken my sanity over the last month. They will still have screwed over yet another consumer. They will still NOT have delivered on what they committed to when we signed our agreement.

They are a despicable company. And while people within the company may want to do the right thing, they do not have the power or authority to actually do the right thing for anyone.

Do Not Use Zippy Shell.

Overall, a good experience. We used Zippy Shell but asked them to have movers come and help us load it. They were a bit late but all went well. Mind you I think their metal shell requires very careful packing—we had everything in plastic bins or large plastic duffle bags.

We had them store the shell in our destination state, paid reasonable storage and gave them ten days notice for delivery. Again they found us a crew to download! Process was quick, painless and we are done!

I would say for small moves they provide a good solution that seemed efficient and cost effectivez

In retrospect, I should've just shipped everything via Fedex LTL and saved myself an enormous hassle and probably thousands of dollars.

This company is a mess, they bumbled just about every aspect of the entire process for a long distance move. I had to significantly change my moving plans THREE times to accommodate them messing up and nobody could clearly communicate what was going on at any point in the process. It also inexplicably took them three full weeks to get my stuff across the country.

First they messed up the container delivery day at the start location despite that being a part of the contract I signed, claiming I was missing a permit that I didn't actually need and neglected to even tell me. After talking to four people to sort that out and it was finally en route, nobody could give me any semblance of a status update or even a definite week when it would arrive. Of course they also messed up the delivery timing on the destination side and it got scheduled for two days later than I was told. Then over the course of sorting this out, they demanded an additional $500 to switch from a warehouse load to a delivery despite my having confirmed this change with a previous agent. One customer service rep basically flat out told me that their vendors are a black box and personally I find that pretty sketchy.

Honestly I'd be less annoyed if they hadn't charged me $5.5k on top of all of this but as it stands Zippy is at best a ripoff and at worst a con. The only thing nice I have to say is that the drivers (the Pack-Rat side, not even Zippy?) were friendly and professional.

I am leaving this review at 2 stars for now. Again it could go up from here. I did receive the claim results on 02/11/2022 like Zippy Shell promised so thank you Zippy Shell. They did make me an offer for the damaged furniture claim. I won't get into specific numbers right now but I will just say it was lower than what I was expecting. They have a process where you can appeal the decision in writing (email). I have done that and countered back with a higher amount along with my justification for doing so. They said a decision regarding my appeal will be made by 02/18/2022. So I will wait to give specifics on the final outcome of the claim until after I have the results of that decision. Again I am still hopeful that Zippy Shell will make this right. Stay tuned!

I called got a POD, it arrived on time gave me 1 day to load. Easy since I had laid out the dimensions in my garage and everything was boxed and ready to go. I ensured everything was in better quality plastic bins or high quality card board boxes. Carefully boxed with plywood sheets to distribute weight and balance. I used to be a trucker. They picked it up on time and delivered it on time. Unloaded it and found a few damp boxes. but I had lined boxes with plastic to be sure. Then I discovered several plastic bins with correct fitting lids had about a inch of water in the bottoms. The wire cage pod was wrapped in heavy plastic but must have been exposed outdoors for a period or in a very leaky truck. Some serious soaking. Many boxes still to check. DO NOT USE BECAUSE OF THE OPEN WIRE PODs instead of solid containers. The unloading crew was polite and professional and on time.

From the very moment 50% of total was drafted everything went to hell. First pod was supposed to be delivered between 8-12. Never showed. Numerous calls to zippy (with denial of the logistics company phone number they said they were calling) no call backs no nothing. That evening someone showed up (keeping in mind we now had ONE DAY) to load pod. First thing in the morning we called and cancelled second pod and got email with new quote of one pod…6 days later!!!! They come to pick our pod up (only 5)days late and with them comes a second pod (wth)!!!! Hubby shows email confirming cancellation of second pod. Nobody knows nothing about nothing. Truck took our POD and had to leave the other with assurance someone would be back for it tomorrow…. Stay tuned, to be continued

When you’re moving the absolute last thing you need is a moving company who will make the move MORE difficult than it already is. My biggest regret about our cross country move is choosing zippy shell. They are extremely disorganized and dishonest. They charged us fees that we were not told about before hand, over charged us for things and then I had to spend MONTHS chasing them down, and to top it off they sent us a damaged shell to put our belongings in and assured us it would be fine and guess what? Almost the ENTIRE shell full of contents was destroyed in the move!! We paid insurance of course and here I am WAY past the deadline for them getting back to us about the claim and they’re giving me the run around and not getting back to me about it!!! TRUST ME — FIND ANOTHER COMPANY!!!!!

I first talked and booked zippy shell with Dillon. He must get paid commission, because he neglected to tell me about the fact that I would pay a month's rent on the containers, regardless of the fact that I didnt need storage... I just needed them moved from one location to another. AND, these containers are way smaller than they claim. Their calculations of a 2 bedroom house must just be furniture and no boxes... We ordered 2- 16' containers and still had to leave things behind... for a 1,000 sq ft home. Dillion told me that I would have more than the equivalent of a 26 ft truck.... but what he didnt mention or take into account is the height of these things is prob not much more than 6'. I could have rented 2 26' uhaul trucks, movers on both ends and drivers and come out cheaper. Billing has been a nightmare! From charging the wrong bank account multiple times, when I put into writing which one to use. This caused me to be charged enormous fees from my bank, because the funds were not there for the amounts they charged. Then, yesterday, they just hit my account for $500, causing it to be overdrawn and leaving me with no money to my name... to find out, it was charged in error... and standard responses of "we are working on reversing the charges" and refusing to answer whether or not it has actually been initiated. Dont use a debit card if you have a choice... Their billing department is not on top of things and they might put you in a lurch with their "error" billing practices. I am a single Mom, and also care for my elderly mother, and they took every dime I had to my name out of my bank account in error. No one at that company seems to even care. Its like $500 is nothing to them and I should just be ok with "Ma'am, you should see the funds back in your account in 5-6 business days" Oh & the "Have a great day!" at the end of the email? That was the cherry on top. Customer Service at Zippy Shell is about as good as what you will get at a McDonalds drive thru, except, thousands of dollars involved... ummm hello? seriously? Please teach your team what customer care means.

Update to a previous 1 star review - It has been 3 months since my items were delivered over 2 weeks late with a broken TV. Claims have been unresponsive and keep pushing the date that they will get my simple claim resolved. This has been by far the worst customer service experience I’ve ever had since the day of pick up. Do not use this company.

When I first used Zippy Shell I thought everything was going great. I had my 1container in storage for 8 months. When it came time to deliver it went great. The movers were excellent, but a few days later I got charged $300 for stairs and piano. At the beginning I told them there was stairs and a piano and thought I was already charged for that both ways but no they charged me again $300. Just beware all the extra fees they don’t tell you about or just charge you anyways.

This is a follow-up review.
Last time I mentioned that Zippy shell damaged our brand new TV and Zippy shell asked me to file a claim. I filed a claim on October 21st, 2021. But I have not heard anything back from Zippy shell yet. When I called them today to get an update (12/30) their rep mentioned that it could upto 4+ months to get an update from their claims department. We have been without a TV for 3+ months now waiting on them to respond back regarding our claim. It's a barely used TV and we paid $1850. They also damaged our counter chairs but I have not filed a claim for this thinking it would be useless.

As I mentioned before, please stay away from this company as they will delay your delivery by weeks, damage your belongings and drag the claims process for months for one single item and not even give you an update unless you follow-up. I would give a negative review to this company if possible.

This complaint is about ZIPPY (S)HELL FOR DECEPTIVE PRACTICES. They estimated I would need TWO Shells for my move from Aurora Colorado to Waukegan, Illinois I had a SMALL 3 bedroom house, no appliances, no extra vehicles, just regular household goods, not even three beds. This was going to cost $5,000. end to end . door to door with two helpers on each end. I am disabled and have a disabled son too. Moving day came and they showed up and started packing ( the packing guys were great ) but it became very clear that two shells weren't going to do it. so they had me call for another one which was almost another $2000.00 !!!!!! but they had me over a barrel so what could I do. I had to get out of my place and I had a closing date in Illinois so I said ok. VERBALLY . I did ask WHY it was so expensive and I got a lot of double peak about loading and trucks and administrative costs etc that sounded like BS to me but again, I had to get out. Next day the movers showed up and they needed ANOTHER shell, so they called and I was told this shell was over $2600.00!! I asked WHY and was told that they truck their goods 3 at a time and my fourth shell wouldnt fit on their trucks. I asked them if they had their own trucks and I never got a straight answer I said this was their logistical issue not mine and it should be in their initial pricing to incorporate logistical issues trucking and administrative costs in the cost of doing business! The man got very ugly with me and said ' take it or leave it honey". I was NOT in a position to "leave it honey". That was Nov 22. It is now Dec 28th and I am sitting in an empty house. Im sleeping on an air mattress. i have a fused spine and I can barely walk now. Zippy Shell has been Paid $4211.00 and am told that it will be an additional $10,000 to have my goods delivered to me. All my goods aren't even here. I call Zippy Shell and get different answers every day. Yesterday I called and was told Id have ALL my shells here today. Today I called and was told one of my shells is still in DENVER!! on Dec 22, they charged my credit card $99. without my knowledge! This business is a scam. They lie, cheat, scam everyone they can.I despair of every seeing my belongings again.I don't know where to turn.
Thanks to others for the complaint forms to USDOT BBB, etc.
CAN ANYONE SAY CLASS ACTION SUIT?

I will be fair. After reading some of these reviews, my experience was similar. The gas charges $189.00 and $49.00 charge which I have yet to understand what it was for and came as the trailer that housed the POD was picked up. The crew that packed the POD, excellent job!!! Learned a lot from them on how to pack. My things arrive just fine and no damage though nearly 25 days after pick up. I credit the packers. What will keep me from using Zippy again is the sales department. Dillion, you need to be more up front especially possible extra charges. Also, when they say 10-14 days to warehouse, that does not include weekend days. That was not explained. Some may say you need to read the fine print. I say just cover that in our initial conversation because no one reads the fine print. That alone will steer me from using Zippy in the future unless they are the only option. Warehouse to final destination was great. Alex, you did a great job and easy to work with.