Zo Financial Reviews 184

I was initially declined, then the sales associate called and I was sent an approval confirmation. While the sales associate was completing the paperwork for the sale, I was contacted by a representative of Zo to send in more information in order to receive my approval but I already had my approval and code to proceed. The sales associate was confused so she reached back out to Zo and was told to stop processing the sale until I sent in more information for a approval. I live 100 miles away from the store so I can't just run and grab paperwork to send in. It was a waste of my time and would not recommend but that is my experience.

Thank you first of all, when I went there it was only to look at what you had in the store, but I have been wanting a new sofa with recliner and was going to buy just a recliner for myself at Christmas but ran out of money and thought oh well, another day I guess. then did all the paperwork required at store and turned out I was denied, so got upset and left, thinking will there went my dream, only to get to work next morning and find out you reversed your decision. Made my day, got my husband showed him what I was going to purchase, he was happy. when I got home Monday, he was already asleep on his side of sofa, lol so again thank you for making my dream come true.

This has to be the worst lending company I have financed with. At first is no problem, then after a family member passed I started having trouble paying for my bill. They called me to see what was going on, I told them my situation and they were very helpful and told me I could skip a payment due to hardship. At first I was grateful, until they started to call me almost everyday to pay my bill. And I explained to them I spoke with someone already but they didn’t look at the notes. So I had to explain again what happened. They kept doing this for how many weeks to the point I blocked them on my phone, then another number started calling. I had made multiple payments to get out of that headache, just to find out that I got another late payment from 2 months ago from the first time I could make my payment due to the hardship. I made a double payment last week and it should have covered it, but no it showed up 2 months later. At this point I want to pay my account in full and I can’t because they have to send it to a supervisor to get the amount because of my late $12.34 that showed up from 2 months ago. Then my account disappears online! I would not recommend this place! Progressive leasing is the way to go, had that last year but decided to go with this company instead. Worst mistake I did!

Muy buen servicio y atención 100% recomendable

I was very satisfied with the customer service his name is Carlos he was very helpful he explained everything to me step by step he helped me understand everything that was going on on my payments on scheduling he even went Beyond to help me create a satisfied payment everything was very explainable and I'm very happy with the service thank you

Excelente servicio todo muy bien explicado

You guys are awesome, helped me out by getting furniture and made it easy and simple!

Excellent customer service!
This team always went above and beyond to assist whenever I needed. I would consider renting through them again.

I had many issues with the payment side of things. I had to also go through multiple people, each telling me a different thing, (excluding the one girl who was new and had just started) just to end up having to go to or be contacted by someone higher up on the chain.

Very good very good very good

Zo financial was helpful and accurate. They are good at what they do.

I called several times and they keep giving me run around. I asked to understand why do I still owe money when i went ot the option to pay it off and I did but now I still owe money. I feel like I am getting ripped off by a lot .