Zuku Reviews 

Terrible customer service. Been following up on the same issue for a whole ten days, ten days? Is it even legal. Zuku your customer service is the most frustrating thing in the whole universe

This is my first month with Zuku Broadband. I subscribed to 60mbps speeds but have not received these speeds for the bulk of the first month. Speeds for the past two weeks have been between 1-6mbps download and upload speeds have been even slower. As a consequence, I haven't been able to do any office work with the Zuku Broadband, nor watch any Netflix movies nor YouTube content! The Zuku telephone lines are hardly ever working (all of the advertised lines). When I do get through, the customer service team has dropped my call every single time! What a shame! Absolutely disgraceful service....I'm moving to a new service provider asap.

my internet speeds are fine and stuff the main issue is the gaming bit where it says its 60 ping but then 20 seconds into the game BOOM 50% packet loss no matter no many times you reset your router or even contact them no reply or nothing so you are just stuck with the packet loss and there is nothing you can do about it

Very bad customer service and services. Worst internet ever and very costly for nothing. I've had enough of this whack internet. Changing to Faiba this month. Mosquitoes for wasting my money. Mscheeeeeeewwww!!!!!

This WIFI is the worst these people say they fix it everytime I call them and say so confidently not mentioning bad services and the amount paid is a lot so we don't get what we deserve enough is enough!!!! It goes down every night at the same time and it's so unfortunate.
Just use Faiba!!

PATHETIC and TERRIBLE customer service!!!!
Your customer care number NEVER GETS THROUGH!
Your automated telephone system is the MOST FRUSTRATING and POINTLESS system I have ever seen. It gives you numbered options, then when you pick one, it again asks you to pick an option - over and over again. IS THIS A JOKE?????????

No longer any direct line to a real human. WHY??? I'm SERIOUSLY considering dropping ZUKU and moving to Safaricom.

I was late with my ZUKU payment and I need to know:
1. Will my ZUKU be automatically reconnected once I pay?
2. Will you set a new monthly payment schedule starting with the date of the latest payment??

This is the worst decorder i would rather buy startimes than zuku.expensive and worthless.dstv price is high but worth it.this is just some cheap crap.The channels are not even known their is not any enjoyable show

Indians should not waste money on Zuku Cable. They are Cheats. They call and give sweet talks about their Promotions. We Paid 2 mnths to get the third month free and Surprise... 2 Channels are not Working since 2 weeks...Sab TV and Sony Max. They probably haven't paid the Channels. Be Careful n watch sab TV on U tube. Get WiFi n xxel Zuku in Lusaka Zambia

Bad Customer Service.....I would give it no star if that would be possible. My internet is off since 2 days and there is no assistance offered !
Been told I get a call, that never happened, been told "give us a minute" well it has been 2 days now.
Customer Care numbers are not in service, Email no response, WhatsApp only promises and late responses if any.
The Self-help section of the website is not functional either !
After two days back and forth, whereas clearly the router is faulty (LAN works, WIFI is no signal.....meaning the router has an issue) I am being told to go to a ZUKU shop ?????

The internet is either slow or unavailable. You're safer subscribing to bundle service from your mobile data supplier. Zuku isn't worth the money , service has gone down.

Tbh, zuku is slow, you pay for 10mbps, you get 2mbps. And weekly,there are hours or even a whole day when zuku will not be working at all.

Zuku is the overall best internet service provider in Kenya. That, however, is not because of its own merits, but because its competitors are too far behind. The connectivity is fairly reliable, except for the few days in a month when you can barely stream Netflix on it. It is affordable, compared to the exorbitant alternatives. It comes with a TV package with useful and somewhat entertaining channels.
If only they improved on the responsiveness of their Customer Care team, especially off-peak hours.
Zuku's competition is so poor that it comes out on top.