Bought the most beautiful piece of rook jewellery from Zuzu. Gorgeous piece, great quality. The piece arrived ahead of time and beautifully packaged. Excellent experience from start to finish,highly... Toon meer
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I am so pleased with my three items. They’re stunning, well crafted and are going to look perfect when my piercings are healed and ready for them. The speed of and contact during the ordering and de... Toon meer
Nice product, simple service and fast delivery thank you. Great business to buy with
Bedrijf heeft geantwoord
I’m not happy with my purchase. I purchased a solid gold ring hoop, received a flimsy, damaged ring, yellow gold showing through not “laser mark”. I’ve now had to pay for a return after complaining an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over ZuZu Jewellery Limited
Geschreven door het bedrijf
Renowned for our intricate details, stacking rings, and tiny huggies. ZuZu pieces are crafted with love for the goddesses amongst us. A contemporary London-based jewellery company, that's regenerated the world of luxury; from earrings to necklaces to rings and everything beautiful in between.
Contactgegevens
Zuzu Jewellery Limited, Verenigd Koninkrijk
- hello@zuzujewellery.com
- zuzujewellery.com
3,8
Goed
61 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
9ct gold ear climber…
Was looking for a 9ct gold ear climber and found it here! Really fast shipping. The only thing I'd suggest is a shorter stem on it as it is pretty long. But other than that it's a 10/10 from me thank you
21 oktober 2023
Antwoord van ZuZu Jewellery Limited
Hey Claire!
Thank you so much for taking the time to leave us a review - we really appreciate it. We're so pleased that you love your earrings and we'll definitely talk to our team about suggesting a shorter stem!
Thanks again and have a lovely week!
ZuZu Jewellery.
Antwoord van ZuZu Jewellery Limited
Hi Toni!
Thanks for taking the time to leave us a review and we're really sorry to hear that you're not happy with your item of jewellery.
All of our pieces have sizes and dimensions in the product description so that you can be sure that the item will be the correct size prior to purchase.
We do have a 14-day returns policy, so provided that the item is still in the heat sealed bag, we can process a refund for you. This information is detailed in our returns policy on our website and we are always contactable via the online chat.
Again, we're sorry that you feel that your experience with ZuZu Jewellery has been worthy of a 1-star review.
Please do get in touch with us if you need any further support with the issue that you have had.
Thanks!
ZuZu Jewellery.
Such beautiful jewelley
I've ordered 3x now and the jewellery I've received is stunning.
They answered my query fast and were very helpful.
I'll definitely be using again thank you
7 augustus 2023
Antwoord van ZuZu Jewellery Limited
Hi Georgina!
Thank you so much for this lovely review - we loved the picture on the product review; the earrings look amazing on you! We're so pleased that you love your items and we can't wait to see what you buy next!
Thanks!
ZuZu Jewellery.
Just too tiny - back has broken off
Just too tiny - I have lots of these and this one just won’t fit - so frustrating as back has broken off trying to fit it in my ear.
15 augustus 2023
Antwoord van ZuZu Jewellery Limited
Hi Charlie!
Thanks for leaving us a review. We're really sorry to hear that you're not happy with your item.
These huggie hoops have a 5mm internal diameter which is stated clearly in the description - "PLEASE NOTE: These earrings are very small, please double-check the measurements to make sure it will fit." Our products are very hard-wearing, however they are still dainty pieces and can only withstand a certain amount of force.
We think it's a shame that you felt that your experience warranted a 2-star review as the item that you received is what was described in the product description. If you had any concerns about your order, we are available to contact via social media and online chat, where we would've been more than happy to help!
Please do get in touch with us if you have any further questions or require any more information and we do hope that you consider purchasing from us again (we genuinely would be more than happy to help you find a better-suited size earring).
Thanks!
ZuZu Jewellery.
Great place to buy dainty earrings
Great place to buy dainty earrings! I had an issue with a piece I bought and sent a message to the store not really expecting a reply but they did. I was sent a replacement almost immediately and I’m very pleased with it. I also bought a lovely pair of hoops from them and get so many compliments on them!
4 juli 2023
Review zonder uitnodiging
Antwoord van ZuZu Jewellery Limited
Hey!
Thanks for leaving us such a kind review. We're so pleased that you're such a loyal customer and can't wait to see what you buy next. We're always here if you ever need any help!
Thanks!
ZuZu Jewellery.
The perfect buying experience
Fast postage, excellent customer service and fantastic quality.
19 juni 2023
Antwoord van ZuZu Jewellery Limited
Hi Nadia!
We're so glad that you're happy with your purchase from us. Thanks for leaving us such a lovely review!
Have a great week!
ZuZu Jewellery.
Antwoord van ZuZu Jewellery Limited
Hi Tasneem!
Thanks so much for leaving us a review and we're so pleased that you're happy with our service and our beautiful products!
Have a lovely week!
ZuZu Jewellery.
Super fast delivery the jewellery is…
Super fast delivery the jewellery is beautiful really pleased.
4 mei 2023
Antwoord van ZuZu Jewellery Limited
Hi Georgie!
Thank you so much for taking the time to leave us a great review! We're so happy that you love our jewellery as much as we do and we can't wait to see what you're interested in next.
Have a gorgeous week!
Zuzu Jewellery.
Love the quality and the pricing of my…
Love the quality and the pricing of my Huggies. Also ordered the next day delivery and no surprise came the next day before 1.00 as promised. 😍
13 april 2023
Review zonder uitnodiging
Antwoord van ZuZu Jewellery Limited
Hi Georgia!
Thank you for your lovely review of our products. We're so glad that you've had a 5-star experience with us and we can't wait to see what you buy next!
Have a lovely week!
Zuzu Jewellery.
Came really quickly and I am very…
Came really quickly and I am very pleased with the earrings
2 april 2023
Antwoord van ZuZu Jewellery Limited
Hey Lorraine!
We're so grateful for your kind review and positive words about our service and products.
Have a beautiful week!
Zuzu Jewellery.
Antwoord van ZuZu Jewellery Limited
Hi Leydis!
Thanks for taking the time to leave a nice review for us! We're so pleased that your experience with Zuzu, the delivery and products has been a positive one.
Have a great week!
Zuzu Jewellery.
Very unhappy
Very unhappy! Really do not want to leave a negative review, I bought some earings, they are very cute but the problem is they fall from my ears, one time in a bath tube and twice when slept, the lady was nice and sent me replacement of the butterflies but still do not fit, I lost one! Does not worth the money!
26 maart 2023
Review zonder uitnodiging
Antwoord van ZuZu Jewellery Limited
Hi Ana!
We're so sorry to hear that you've some had bad luck with a product. We've passed this information onto our purchasing and development team so that they can look into this product issue further.
Please accept our apologies. We do hope that the swift response and replacement was satisfactory enough and indicative of who we are as a brand.
We are always contactable via Instagram (@ZuzuJewellery), email (hello@ZuzuJewellery.com), our website contact page and our Etsy account, so if any issues do arise, we are readily available to help!
Do consider purchasing from us again as we are highly confident that you would feel much more positive about our products and the brand experience if you did.
Have a lovely week!
Zuzu Jewellery.
Antwoord van ZuZu Jewellery Limited
Hey Deborah!
Thanks for leaving us a lovely review! We're so pleased that you're happy with our products and delivery services. Can't wait to see what you buy next!
Have a gorgeous week!
Zuzu Jewellery.
Antwoord van ZuZu Jewellery Limited
Hi Tasneem!
We're really glad that you're happy with our products and services. Thank you for taking the time to leave us a 5-star review!
Have a lovely week!
Zuzu Jewellery.
I’m not happy with my purchase
I’m not happy with my purchase. I purchased a solid gold ring hoop, received a flimsy, damaged ring, yellow gold showing through not “laser mark”. I’ve now had to pay for a return after complaining and confirming it hasn’t been worn. Clearly I was to annoyed to even contemplate wearing it. I was gutted I spent almost £50 on a £5 hoop. It’s not even worth returning, but it’s a must to get a refund. I won’t purchase from this site again. Phone number does not work, Instagram is redundant.
23 februari 2023
Antwoord van ZuZu Jewellery Limited
Hey Charlotte!
We are so sorry to hear that you had a bad experience with us.
Just to give some further clarification, when we ask for gold jewellery to be returned, it's so that we can send it back to our manufacturer for an enquiry, as we really do expect perfection from every single piece of our jewellery that is sold.
We really hope that you weren't offended when we asked if the piece had been worn - It's not that we don't accept worn jewellery back, it's just that we need to know for sanitary reasons, as our returns are handled by staff.
We are really sorry that you could not contact us via the phone and Instagram. We are a small family run business and unfortunately the Zuzu social media account was not managed effectively during this time. This has now been rectified and we are always contactable via Instagram (@ZuzuJewellery), email (hello@ZuzuJewellery.com), our website contact page and our Etsy account.
We hope that you will reconsider your opinion of us.
Have a lovely week!
Zuzu Jewellery.
Beautiful earings!
17 februari 2023
Antwoord van ZuZu Jewellery Limited
Hey Lori!
Thank you for taking the time to leave us such a positive review! We're so glad that you're happy with your earrings. We can't wait to see what you purchase next!
Have a great week!
Zuzu Jewellery.
Lovely piece of jewellery
Lovely piece of jewellery. No fuss just fast reliable service and delivery.
10 februari 2023
Antwoord van ZuZu Jewellery Limited
Hi Susan!
Fast and reliable is exactly what we want to be achieving for our customers! Thanks for leaving a lovely review and we're so pleased that you're happy with your experience.
Have a gorgeous week!
Zuzu Jewellery.
Beautiful earrings Both my daughter and grand daughter…
Both my daughter and grand daughter have these earrings and they are so amazing so had to have them.
Speedy delivery despite the strike.
30 december 2022
Beautiful earrings
Beautiful earrings bought for my teenage daughter for Christmas, she absolutely loves them. Earrings came beautiful packaged and delivered on time, would use this company again.
28 december 2022
Next day delivery before Christmas
Next day delivery before Christmas. Excellent quality! The clicker goes right in and out; no fiddling and secure. Customer service is great! Will be back for the affordable
23 december 2022
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