Zyneparking Reviews 

1. Rang as instructed but phone switched off. Tried twice.
2. Wife found another number, they promised to make contact with company, company rang back.
(All whilst travelling down the M1)
3. We went to the instructed Carpark only to be told by the site operative that Zyne company do not operate from there. (In fact, none operated from that Carpark)
4. Zyne rang us to ask us to go to Holiday Inn Express hotel, which we did.
5. Rang again as I was feeling very uncomfortable about the company and really unsure about leaving my car with them. They said they were sending someone (nobody arrived) but then I realised I was parked in a high charge Carpark at the Holiday Inn.
(All whilst driving around Luton Airport roads)
6. By this time I'd lost confidence as we were now 40 mins behind our agreed drop off time, with a plane to catch. We tried to find long stay parking which I did at £35 per day onsite,
7. The company later rang me and asked was I still using them to which I replied with the reasons given in No.6.
A very stressful and expensive start to our holiday.
# The reviews I read looked ok but on my return I found other review sites that conflicted with my first findings.

Wouldn’t recommend at all

This was not what we were expecting at all. The Luton Airport website (through which we booked) said 'drive to the terminal, a uniformed driver meets you at the designated bay, hand over the keys and walk straight to the terminal. No dragging cases' Totally different experience!! We called 30 minutes before arrival to be told that the drop off was at the Holiday Inn Express and that a driver would meet us there. We arrived with no sign of anyone and no-one inside the Hotel knew about it being the Meet & Greet. After a call back, a driver arrived, no uniform or paperwork or time to check the car as there was a limit of how long you could stay in the car park without incurring a fine. All seemed slightly unsettling.
Pick up was smoother although it was at the Holiday Inn again which required a 10 minute walk and lugging of cases up a steep flight of steps. It was very unprofessional and we will certainly not be using this service again. It's to be avoided.

Avoid avoid avoid. They took my car from drop off pick up so had to pay additional for that, once I came back to UK and called number they wouldn't come where I drop off the car, instead they told me to walk all the way with heavy luggage to Holiday Inn parking. Once they arrived with all car covered in pine and tree tar, they switched off engine and car wouldn't start. I know my car is faultless so I told them to bring joy cables instead of leaving this mess with me, they refused as they said it's not their responsibly and they admitted my car been used to jump start other customers car draining my battery beyond repair. Had to call AA to rescue me and it costed me additional £150.
Formal complain to company has been completely ignored. Do not use this dodgy company

I hardly don't recommend this parking company as horrible customer service,not communication at all,delays and extra cost.So much stress.Please keep away from them!!
Don't waste your money with this company

Wouldn’t recommend

Everything felt insanely rushed, from dropping off the car to picking it up. First of all, our confirmation email informed us we would be taking our car to terminal car park two meet and greet in which someone would greet us, inspect the car and the mileage with us, before taking it and parking it for us. Instead, we phoned up to let them know we were 30 mins away (as instructed) and told to drive to the holiday inn express instead. We showed up to find no one waiting for us, bear in mind we could only park up for free for ten minutes. Otherwise we’d be charge around £100 by the holiday Inn. I phoned the number given to us and asked where our pickup was and we were told he would be there in around 8 minutes and if he was late we’d need to leave and come back again. Once they finally showed up. They had no uniforms or anyway to recognise the company, they didn’t take any notes of the car before jumping in and driving off.
On returning, we phoned up again as instructed (even though they had sent me an email address instead of a phone number so I had to message more than I should’ve just to get a physical phone number). It was pouring down outside so we asked if we could meet where we were initially told we would, the terminal car park 2. Instead, we had to walk again to the holiday inn express, meaning ourselves and our luggage were rather wet. On arrival, the man returned the car, left the window down so the seat was getting wet and before we could even say a word about checking for damage, he had jumped into another car and drove off. The only positive thing is that the car looks fine and not damaged. Would not recommend

Don’t never never never use them.
I was on pick-up and drop off car park Luton,and they come after 40 min,
Back from holiday I received a parking charge….after two months the told me to not disturb them any more.
Better pay more and have more.
Don’t waste your money with them…they are never in time .

Please please don’t waste your money absolutely shocking experience so unprofessional on.for both journeys on way home to Luton kept ringing ringing no one answer then told 15 min then again ring then after an hour and half tell me one of the family cars has flat battery trying to jump start never had flat battery before had long journey home over 2 half hours broke down again never problem tge cars were filthy and have scratches at from and sides Im taking this further but no one replies or answers email don’t be fooled by the website it’s a con

Shit service I have ever seen , not recommended , late with drop off I had to wait 2 hours , if you want stress by paying money then go with them , they are terrible than u can imagine.

Really poor
Confirmation email gives drop off location as meet and greet at Luton car park 2
When we rang to say we were 30mins away we were told to go to holiday inn express car park, which is not meet and greet it’s a considerable walk away from terminal.
No apologies no reason for change
Made us have to rush for flight
Would NOT recommend

Just avoid above company ZYNE Parking LTD at any cost if you don't want extra stress.
They are not providing Meet and Greet service as advertised.
I had really bad experience: when I was dropping car they are taking your car from you near the hotel near the airport, not like was advertised on confirmatiin email (about this you are getting notified when you are 30min away from airport and obviously don'thave time to deal with it.)When I have asked staff why you are not collecting car on Meet and Greet area i being told that they have some issues with the parking permit there.
Staff don't have any badges or sign that they are company representatives,just formal clothing.After dropping off your car you don't have any paperwork proofing that they have collected your car.
Then you need to walk 10 min to terminal with all your belongings, what is ridiculous and I believe it is not Meet and Greet service.
On arrival i have called them and being told that my car will be delivered soon and I need to wait in airport hall area.
After 1 hour no sign of my car, I have called to the provided number and being told to wait,15min after I have called them again because my car wasn't delivered (i waited for my car already 1hr 15min) and they just keep ignoring my phonecall.
In total car waiting time for my car on arrival was over 2hr (this is called Meet and Greet service)this is not what you expect after your flight.
When Driver arrived to Pick/Drop area he called me and told that car is ready to collect and it is on C bay.
He just left my car open and left it without my presence also took my car key with him,.
I was terrified because of all this situation with the waitingt time, and now with the new problem facing as i don't have a key to drive off at 2AM at the airport (i am with 2 small kids and elderly person stuck at the airport because of their ridiculously poor service.)
They are not answering when you call them and there is no car key to get out from the airport .
All this situation caused me additional charges and a lot of stress.
Companies like this shouldn't operate.I will do everything what is possible from my side to make sure that they are not operating anymore.

We booked these for our outward travels, firstly they were need to change the location where our car was to be dropped off, secondly we waited over 15 minutes for them to arrive in the drop off section and not the agreed car park 2

When one of the gents came for the car, he had no ID. No paperwork or anything, we tried to call them and they just hung up the phone.

DO NOT TRUST THIS COMPANY, very unprofessional, we are currently going through claims to get our money back and also compensation for the additional costs of having to rebook elsewhere.

I cannot believe there are 5 star reviews for this business.

I think this was the worst customer experience I have ever had in my whole life. I have never written a bad review before today but this was horrendous.

1. They require you to call 30 minutes before. I appreciate they sent an email mentioning this but, usually when you send your flight details to the valet they don't require this much notice.

2. The price is not all inclusive. While you wait for them to arrive you must pay per minute (Luton Airport). It is also unclear where to park.

3. They took nearly 50 minutes to arrive after assuring me it would be less than 30 minutes. After the first two calls they then ignored me going forwards so I had no idea if they were coming while I grow late for my flight and pay per minute for parking.

4. They reassured me they were 5 minutes away (a lie) and then took at least another 20 minutes.

5. It is not clear that by waiting in that carpark you actually receive a fine for waiting for too long. So I ultimately spent more on the valet service than my flight lol.

6. Even on the way back after giving them notice on my time of arrival twice (6 hours before and 30 minutes before) they still somehow took over 30 minutes.

Although it was about 35 minutes but, it just defeats the purpose of a valet service if you have to wait for the valet for longer than a transfer to a carpark would take.

To any reader I would avoid this company like the plague.

Great service, friendly staff. Thank you

Michael drop our car, all fine.

Abby helped us collect the car, smooth service.

Brilliant service will use them again very friendly

Thank you. Good service

Friendly service. Car delivered back to us in perfect condition and really fast. I can recommend it to you all.

Great service and easy to organise

Quick service