Reference 159531748 Having made a mistake with my husband's blue badge we contacted the team at ZZPS by email. They could not have been more helpful, explaining how we needed to re-register the blue... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Could only talk to a bot. They're chasing for a parking fine that I appealed, said I wanted the response in writing and never received it. I've moved home since and had only one letter make it's... Toon meer
I wish reviews like this didn't require a one-star minimum, because this is a zero-star organisation. Bold, red, all caps type in their letters; predatory language; general callousness. Just th... Toon meer
Bedrijf heeft geantwoord
Very helpful and explained everything to me. We had put an appeal in and the automatic appeal date had run out unfortunately this activated a debt letter then being sent. Things are now sorted out tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ZZPS specialises in the collection and management of unregulated accounts with award-winning levels of customer service.
Contactgegevens
400 Dashwood Lang Road, Bourne Business Park, KT15 2NX, Addlestone, Verenigd Koninkrijk
- 01932918916
- customerservices@zzps.co.uk
- zzps.co.uk
3,0
Gemiddeld
763 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Very helpfull in dealing with my issue.
14 april 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello David,
Thank you for sharing your experience.
So that we can pass this feedback on to the agent/s who assisted you, we would appreciate it if you could update your review to include your reference number.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Very good service
It was great that they could see i had made an honest mistake. I will be more careful in future!
On thing that would improve the experience would be an acknowledgment on screen that the appeal has been sent. I was worried whether it had gone through or not.
14 april 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Hazel,
Thank you for reaching out to us, and we're really pleased to hear about your experience.
So that we can pass this feedback on to the agent/s who assisted you, we would appreciate it if you could update your review to include your reference number.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Irrational threatening emails
Threatening emails in spite of providing all evidence about the errors made by service provider.
10 april 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello,
Thank you for reaching out to us.
So that we can review the details of your case and address your comments, please update your review to include your reference number.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
I parked in a bank park car park called…
I parked in a bank park car park called
Milton street car park in Sheffield and used my parking app which said I was in milton street car park and paid for 2 hours on my app.It turned out that almost next door is another car park called milton street car park owned by Sheffield city council which I had mistakenly paid for. I thought this matter would be cleared up as a genuine mistake and offered to pay the original fee and some extra for admin which was point blank refused.Now we are on letter 4 of threats after making it quite clear more than once that I am quite happy to go to court it’s become quite entertaining to my work colleagues so it’s not all bad I suppose.
Further to your reply to my review, firstly this is a review site for reviewing your company which I have,not for dealing with my case.Furthermore if you can’t manage to link my name to my case without me providing a reference number to help you then it’s a pretty poor set up, maybe the problem lies in you not knowing if you are ZZPS or GCTT ! Finally unlike yourselves and your client I am not concerned with trying to recoup £3.10 after a genuine mistake was made I would rather take this through the court to get a solution.
20 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Nicholas,
Thank you for taking the time to reach out to us.
We're having difficulty locating your account on our system with the information provided; if you could please amend your review to include a reference number, we can review this matter further for you.
Without looking at the details of the case, however, we can advise that if payment for parking was not made for the correct car park in line with the terms and conditions of parking displayed on the signage at the site, then the charge will have been issued correctly, and the current balance would remain due.
Separately, if you were not in use of the car park for which you made payment for parking, we would recommend you contact them to request a refund.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
---
UPDATE TO RESPONSE
Hello Nicholas,
We were not previously able to; however, we have now successfully located your case.
We appreciate that this is a review site; however, you shared details about your case rather than a review of our company, and as you shared the details of your case, we responded, addressing the points raised (as detailed as possible whilst not having visibility of your case details at the time).
If you would not like to reach a resolution, we will leave this as our final response on the matter; however, please be aware that in the absence of resolution, the case will continue to progress accordingly and as advised in our letters.
Many thanks,
ZZPS Limited
Disabled Bay Penalty
I parked in a disabled bay and displayed my Blue Badge and went to register the car as usual. One of the two machines was labelled "out of order" and the other failed to register my car despite several attempts. As there is no charge for Blue Badge holder I left my car parked. Subsequently I received a penalty charge letter that was rescinded on appeal. My appeal was received sympathetically and the staff were very helpful and polite.
21 maart 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
Thank you for taking the time to share your experience. We’re pleased to hear that our staff were very helpful and polite and that you feel your appeal was received sympathetically
We’ll be sure to pass on your kind comments to our team —they will be delighted to know they helped resolve this matter for you.
Thank you again.
Many thanks,
ZZPS Limited
no customer service
trying to get them to understand that the car in question was P/X in Oct 25 and the paperwork i have is for a fine in Dec25. They still insist i was the driver. more fool them I have proof, paperwork. They are now at the stage were they are saying court papers will be issued. I will go in with harassment, stress and any other claims i can think. good luck Gary Osner. This all started in Jan 2026 Parking charge no from BANK PARK 9002725335280 then ZZPS ref No 9002725335280. as you see they are the same because Gary Osner is CEO to both companies. What a set up. See you in court Gary.
1 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Good afternoon
Thank you for reaching out to us.
Can you please amend your review to include your reference number so that we can look into this for you?
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Never received the first penalty…
Never received the first penalty letter!
The first penalty letter came through the post the same time with zzps debt collector letter saying I owed £170!! When I had no recollection of the first initial charge.
The car park machine wouldn’t recognise our car number plate and we took pictures of evidence that we tried to pay for our parking, we spoke to someone over the tannoy who told us to take picture evidence that we tried to pay but he couldn’t even locate our registration number plate, leaving us nothing more to do.
It was late and I had my son with me who had severe learning disabilities who was getting very stressed and over stimulated and I was also heavily pregnant.
Tried ringing customer services to explain, they were rude and unhelpful and made the situation worse.
I explained we was more than happy to pay for our parking but we were totally unable to pay for it. We followed advice from the parking man over the machine tannoy and they still didn’t want to listen.
I asked it we could come to some other resolution and was bluntly told no.
Unfortunately I don’t think it’s fair that I was even able to pay the reduce price of £60 due to receiving that letter a month late, to which they replied not their problem.
I’m now left trying to find funds to pay £170 which I think is totally unfair.
11 maart 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Chantelle,
Thank you for sharing our experience; we're sorry to hear you have had issues with your postal service.
We have located and reviewed your account and note we have not yet received any evidence of the machine being out of order as stated; please forward your proof to customerservices@zzps.co.uk so that this can be reviewed. We cannot guarantee any outcomes as we act soley under the instructions of our clients, however, we can review the evidence.
Please ensure you include your reference number or vehicle registration in your email so that we can identify your case on our system.
We have placed your case on hold for 7 days to allow you time to do this and a response will be sent to you within 35 days of receipt of your email.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Great customer service
My dad had an issue with multiple parking tickets issued using his disabled badge. We highly recommend Leila she was great at resolving the issue in a timely manner. I had also called for an update on the appeals and it was acknowledged that responses had been reviewed. Thank you
25 maart 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Erika,
Thank you for taking the time to share your experience. We’re pleased to hear that Leila was able to assist in resolving the matter promptly and that you were kept informed throughout the appeals process.
We’ll be sure to pass on your kind comments to her—she’ll be delighted to know her support made a positive difference.
Thank you again.
Many thanks,
ZZPS Limited
Absolutely scamming company robbing…
Absolutely scamming company robbing people without reason.
They don’t want to provide any invoice after payment.
28 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Ilian,
Thank you for reaching out to us again.
As advised on your Google review, we have reviewed the progression of your charge.
Following receipt of your appeal, your case was fully reviewed by our appeals team where it was concluded that the charge had been issued correctly as you were in use of private land which requires prior authorisation; this was advised within your appeal response.
We would not issue an invoice for a payment of a Parking Charge, however, a payment confirmation message was sent to you via email on 25 March 2026. If you have not received this, please advise and we will re-issue it for you.
We hope this settles the matter for you.
Many thanks,
ZZPS Limited
No one available on WhatsApp
No one available on WhatsApp. . No one available on chat. A company where you can't actually speak ti anyone.
23 maart 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Amy,
We're sorry to see that you're experiencing issues in contacting us; can you please confirm your reference number and outline what you would like to discuss so that we can provide the relevant assistance?
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Appeal
Due to an urgent situation with visiting a hospital train was used for quick journey. Everything I thought was in place with parking. However apparently it was not so
I appealed and thankfully was more than satisfied with the understanding of the company, and would never have broken rules.
21 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Christine,
Thank you for taking the time to share your experience. We’re sorry to hear about the circumstances surrounding your visit and hope everything is okay.
We’re pleased that your appeal was reviewed with understanding and that you were satisfied with the outcome. We always aim to consider each case fairly and appreciate your comments.
If you’re able to provide your reference number, we would be happy to pass your feedback on to the agent who assisted you.
Thank you again for your kind words.
Many thanks,
ZZPS Limited
Absolutely amazing service Emma is…
Absolutely amazing service Emma is truly been amazing and responded very quickly and helped me couldnt ask for a better experience or service
12 maart 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Nikki,
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience and that Emma was able to assist you promptly and effectively.
We’ll be sure to pass on your comments to her—she’ll be pleased to know her support made such a difference.
Thank you again for taking the time to share your experience.
Many thanks,
ZZPS Limited
Good communication is essential
Unfortunately the company's biggest challenge is communicating with their outside contacts. I had a disputed claim in October 2025 and followed their appeal process, which was easy to use but obviously required exchanges of facts/data, whilst I finally got my appeal granted it took until February 2026, having email contacts with at least 5 people, none of whom ever responded within 2 weeks, and it all became very taxing and repetitive. A suggestion for improvement could be that one person is made responsible for each appeal scenario from start until final decision. But as I said the proof of my innocence was finally proven and acknowledged so many thanks
3 oktober 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Allan,
Thank you for reaching out to us.
We appreciate your feedback and will take this on board; we are always looking at ways to improve our services for our customers, so thank you.
We will pass this feedback on to our appeals department.
Many thanks,
ZZPS Limited
Wrong Numberplate entered and very…
Wrong Numberplate entered and very pragmatic resolution offered - thanks
11 maart 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Felicity,
Thank you for reaching out to us and sharing your experience.
We have located your account and gladly share your feedback with the agent who assisted you.
Many thanks,
ZZPS Limited
Many Thanks to Luke
Many Thanks to Luke, he was kind and caring, and helped me to close the account on pending charges. The matter was dealt with very quickly. Very pleased with your help and the outcome.
10 maart 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Gemini,
Thank you for taking the time to share your feedback. We’re very pleased to hear that Luke was able to assist you in resolving the matter and closing the account with the pending charges. Providing a supportive and efficient service is very important to us, and it’s great to know that your experience reflected this.
We appreciate your kind comments and will be sure to pass your feedback on to Luke.
Many thanks,
ZZPS Limited
My updated experience with ZZPS
I appealed to UKPC it was the 22 December the traffic was at a standstill as I suffer from spinal stanosis the pain was getting unbearable and the only parking space that comes available after at least 20 -25 mins wasa drop off point.As a blue badge holder and badge holders had parked for years.There was any reasonable signs saying that the car park was now run by UKCP.I didn't know my emails were not going through as there email box was full only after receiving a letter from zzps new my appeal hadn't been accepted.I have spoken to zzps I had my badge displayed which they denied asked for there evidence of who was driving and the blue badge not displayed was to go on their website.I Did & badge was clearly displayed also told them about the hight of & the size of the signs writing was not readable.Now trying to get back in touch have blocked my phone this is how unscrewtable & unsympathetic this company is! Thanks for getting back to me my reference number is 3113053561335. I also asked the landowners management to appeal witch they did by sending my latest report from my Haematologist as I have lymphoma, as he has seen my deterioration since last visit.The MRI & CT scan was showing my two options on my spine had not worked he also suggested I see my doctor as he also noticed my depression has worsend .I told UKPC I was speaking to someone from UKPC who said he had no information of my ref number my name or registration so he said no action would proceed.Just getting over the stress and then recieved a letter from zzps.My wife phoned and told yourselves after seeing your letter I was very distraught adding to my depression. If you need a copy of the letter from my Haematologist if you send me a email address I will do so.
9 maart 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello George,
Thank you for reaching out to us.
We're sorry to hear you have experienced issues communicating with UKPC and with us.
If you could update your review with your reference number, we can take a look at your case and provide some feedback.
Many thanks,
ZZPS Limited
---
UPDATE TO RESPONSE
Hello George,
Thank you for updating your review to include your reference number; we have now identified your case and reviewed the process your Parking Charge has followed.
We can see our customer service agents have discussed this matter with you over the phone and advised following your appeal, a response was sent the same day by UKPC which was sent to the email address provided within your appeal, ge*********58@gmail.com. The area you were parked in was a 15-minute maximum stay in a drop-off zone, and signage is in place to advise this.
We are sorry to hear of your circumstances and would like to signpost the agencies that can provide support and advice on the reverse of our letters and on our website.
Please contact a member of our Customer Services Department on 01932 918916 to discuss repayment of this Parking Charge either in full or with an agreed payment plan.
Your case has been placed on a 7 day hold to allow you time to do this; if no contact is received within this timeframe, the hold will automatically expire and your case will continue to progress as advised in our letters.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Appeal was accepted
2 maart 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Anita,
Thank you for taking the time to leave a review. We’re pleased to hear that your appeal was accepted and that the matter has been resolved.
If possible, please could you provide a reference number so we can identify the case and ensure the agent who assisted you receives your feedback.
Many thanks,
ZZPS Limited
Huge Shout out to John Brown!
Huge shout out to John Brown for his patience, and detective skills in sorting out my issues with two fines - we were able to resolve matters and his kindness and clear thinking and clarity about what had happened was amazing - I am very grateful! He also gave me further information to avoid a future issue! S Hyde
27 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Suzanne,
Thank you for taking the time to share your feedback. We’re pleased to hear that John was able to assist you in resolving the issues with the two charges. His patience and thorough approach are qualities we value highly, and it’s great to know his clear explanation and guidance helped bring the matter to a positive resolution.
We appreciate your kind words and will be sure to pass your feedback on.
Many thanks,
ZZPS Limited
First class response
First class response to my appeal and I am delighted with the outcome.
Thank you Kelly Shannon.
28 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Talbot,
Thank you for reaching out to us and sharing your feedback; we are pleased to hear you're delighted with the outcome!
We will pass this feedback on to Shannon.
Many thanks,
ZZPS Limited
Was contacted about a parking issue / positive result
Was contacted about a parking issue. I had made a genuine mistake and made a representation which was dealt with fairly and appropriately. The parking ticket was revoked successfully and I learned my initial mistake so won't repeat it. Thank you for fair handling of my representation.
26 februari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Joan,
Thank you for your feedback. We’re pleased the matter was resolved following your representation, and we appreciate you engaging with the process.
We’re glad we could assist and would appreciate you updating your review to include your reference number so that we can pass this feedback on to the agent who assisted you.
Many thanks,
ZZPS Limited
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