Reference 159531748 Having made a mistake with my husband's blue badge we contacted the team at ZZPS by email. They could not have been more helpful, explaining how we needed to re-register the blue... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Could only talk to a bot. They're chasing for a parking fine that I appealed, said I wanted the response in writing and never received it. I've moved home since and had only one letter make it's... Toon meer
I wish reviews like this didn't require a one-star minimum, because this is a zero-star organisation. Bold, red, all caps type in their letters; predatory language; general callousness. Just th... Toon meer
Bedrijf heeft geantwoord
Very helpful and explained everything to me. We had put an appeal in and the automatic appeal date had run out unfortunately this activated a debt letter then being sent. Things are now sorted out tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ZZPS specialises in the collection and management of unregulated accounts with award-winning levels of customer service.
Contactgegevens
400 Dashwood Lang Road, Bourne Business Park, KT15 2NX, Addlestone, Verenigd Koninkrijk
- 01932918916
- customerservices@zzps.co.uk
- zzps.co.uk
3,0
Gemiddeld
763 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Terrible experience using the pay by…
Terrible experience using the pay by phone app which is registered with my car registration number. I received a summons stating I used the incorrect registration number which is not true.
A picture shows my car entering Moor Park car park with my car registration which is the same as on my app so why the summons?
11 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Angela,
We're sorry to hear you experienced issues when using the Pay by Phone app; perhaps this would be an issue you could raise with Pay by Phone directly, as we are not linked with this company/the service it offers.
If you could amend your review to include a reference number from your letter, we can take a look at your case to see what has happened so far.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
In correct registration
I mistakenly typed a zero rather than an o when entering my registration, they quickly found my payment and cancelled my charge
16 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Rebecca,
Thank you for taking the time to share your experience.
We would like to be able to share your feedback with any agents who assisted you; could you please update your review to include a reference number?
Many thanks,
ZZPS Limited
My appeal has been dealt with patience…
My appeal has been dealt with patience and kindness. It has been resolved thankfully and information and support given. I was very grateful for Luke’s help, he gave clear and considered support.
15 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Martin,
Thank you for taking the time to share your experience.
We're pleased to hear that Luke was able to assist you in this way and will pass your feedback on to him.
Many thanks,
ZZPS Limited
All discussion blocked to avoid helping
I have been sent a demand for a parking fine when I was not responsible for the car and did not park. Every attempt to contact ZZPS has been blocked. It is unbelievably frustrating and unjust.
13 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Matthew,
Thank you for reaching out to us, and we're sorry to hear of your experience so far.
So that we can look into this for you, can you please update your review to include a reference number? We have been unable to locate a case on our system for you.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Excellent service provided by the call…
Excellent service provided by the call handler Luke, very polite, fully understood what had happened and arranged for the fine to be cancelled.
12 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Vinny,
Thank you for taking the time to reach out to us and leave us this review.
We appreciate your positive feedback and will pass this on to Luke.
Many thanks,
ZZPS Limited
Emma was super helpful and…
Emma was super helpful and professional. It took a while to come back to my appeal, but appreciate it was over the holiday season. Good communication in email and clear responses.
11 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello James,
Thank you for sharing your experience with us.
We really appreciate your kind feedback and would like to be able to share your feedback with the agents who assisted you, as well as Emma; if you could update your review to include your reference number, that would be really helpful.
Many thanks,
ZZPS Limited
It has taken awhile to hear back from…
It has taken awhile to hear back from them but I'm so pleased without come and you having understanding and getting rid of the charge this one time. I'm new to disabled badge and i thought I'd done what was needed and i was also rushed to get to an appointment for my daugther.
Thanks again for your time, understanding and support!!!
Thankfully i fount my evidence.
Happy new year!
No charge for me, thankfully, I'll ensure I'll look into terms cons first (signed too).
9 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Stacey,
Thank you for taking the time to leave us your review and for sharing your experience.
We appreciate your kind feedback and will pass this on to the agents who assisted you with your appeal.
Many thanks,
ZZPS Limited
First time users
The lady who assisted us was very helpful and explained what we had to do to appeal. We're pleased to say that the result was successful and as first time users we know what to do next time.
Leighton Buzzard residents
4 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Dorothy,
Thank you for taking the time to reach out to us.
We appreciate you sharing your experience and will be sure to pass on your feedback to the agents who assisted you.
Many thanks,
ZZPS Limited
Amazing customer service recieved.
9 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Dervinder,
Thank you for taking the time to share your experience.
We have located your account and will be sure to pass on your positive feedback to the agent who assisted you.
Many thanks,
ZZPS Limited
I had to appeal due to not realising I…
I had to appeal due to not realising I had to register my vehicle on the system
Sent my proof in as requested and my account is now closed without further action
22 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Mark,
Thank you for taking the time to share your experience.
We would appreciate being able to pass your feedback on to the agent who assisted you if you could please update your review to include a reference number?
We look forward to hearing from you.
Many thanks,
ZZPS Limited
I entered the wrong licence plate…
I entered the wrong licence plate number and received a fine for parking contrary to regulations. I had paid and was surprised. I contacted ZZPS customer services and spoke to Alex. He looked into what I had put down as my number and discovered that I missed a letter. I had paid but wrong number. He agreed to rescind the penalty which he did forthwith. His customer communication skills and manner were outstanding.
8 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Peter,
Thank you so much for taking the time to share your experience.
We're pleased to hear that Alex was able to assist you on the call in this outstanding manner and will pass your feedback on to him.
Many thanks,
ZZPS Limited
Had a problem with the reg as I put the…
Had a problem with the reg as I put the wrong one in. Got through quite quickly. Luke assisted me and he sorted all out.
5 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Lisa,
We appreciate you reaching out to us.
Thank you for your positive feedback; we're pleased to hear that Luke was able to assist you and will pass your message on to him.
Many thanks,
ZZPS Limited
I received very good service from you…
I received very good service from you and also solve my problem on call in a minute. Thank you
5 januari 2026
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Supinder,
Thank you for taking the time to leave us this feedback.
We are pleased to hear the agent you spoke to was able to promptly resolve the matter on the call. We have located your account and will pass your feedback on to the agent who assisted you.
Many thanks,
ZZPS Limited
Very helpful agent
Very helpful agent. Name Simon. Made a big effort to sort out my problem.
31 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Simon,
Thank you for reaching out to us, and please accept our apologies for the delay in responding.
We're delighted to hear that Simon was able to assist you and will pass your feedback on to him.
Many thanks,
ZZPS Limited
With reference to 152788188 the agent…
With reference to 152788188 the agent was able to resolve the issue whilst I waited on the phone
30 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Derek.
Thank you for reaching out to us, and please accept our apologies for the delay in responding.
We greatly appreciate your feedback and will pass this on to the agent who assisted you.
Many thanks,
ZZPS Limited
friendly and helpful service
Case ref: 155101975 handled sympathetically as the parking fee had been paid, but with an incorrect registration number.
30 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Sally,
Thank you for your feedback regarding case reference 155101975.
We’re glad we could resolve the situation quickly and sympathetically once the payment with the incorrect registration was clarified.
We always aim to make things as straightforward as possible for our customers, and it’s great to hear that this was reflected in your experience.
We really appreciate you taking the time to share your thoughts and will pass on your feedback to the agent who assisted you.
Many thanks,
ZZPS Limited
I didn't receive the original parking fine
Called as the parking fine has been escalated to ZZPS debt recovery despite me not receiving the original parking fine or the subsequent chase letter, due to an error in address. Was told nothing they can do and I need to let it proceed to solicitor level/court. Not happy.
ZZPS - As requested, reference no. is GRA547056
29 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Sharon,
Thank you for reaching out to us and providing your feedback.
So that we can investigate this further, please can you update your review to include a reference number, as we have been unable to locate your case on our system?
Many thanks,
ZZPS Limited.
-------
UPDATED RESPONSE
Hello Sharon,
Thank you for providing your reference number and please forgive the delay in responding to your review.
We have queried this matter with our client and will advise on their response via email once received.
Thank you for your patience while this is being investigated; we hope to have this resolved as soon as possible for you.
Many thanks,
ZZPS Limited
----
SECOND UPDATE
Hello Sharon,
We have received a response from our client, and an email has been sent to you.
Many thanks,
ZZPS Limited
made a key entry error and received a…
made a key entry error and received a fine
once i had proved payment issue was quickly resolved and fine rescinded
Avril and team were polite and professional.
All parking companies should be like this.
Contrast this company with the absolute crooks of euro car parks
18 oktober 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Stephen,
Thank you for your kind words. We’re glad we could resolve the issue quickly and that Avril and the team provided a polite and professional experience.
We always aim to make the process as straightforward as possible for our customers, and it’s wonderful to hear that this was reflected in your experience.
Your feedback is very much appreciated and will be passed on to the team.
Many thanks,
ZZPS Limited
Reference 154665996
Reference 154665996 - I got a parking notice because I made a typo in my registration. Once I queried it - it was resolved. My question is, when keying in an incorrect registration into the parking payment box, how is this not challenged there, on the spot? Surely you guys know what registrations have entered the car park? Quick enough to send a charge through. So, as a recommendation, instead of hoping people just pay up - make the system challenge incorrect registrations so that we do not have to do unnecessary life admin.
21 november 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello,
Thank you for your feedback regarding your recent parking experience (Reference 154665996).
We’re glad to hear that your query was resolved.
We appreciate your suggestion about checking registrations at the point of entry. However, we do not manage the payment system used for parking and therefore cannot maintain a database of vehicle registrations.
The system can only record the details entered at the time of payment. This means that if a registration is entered incorrectly, it cannot be automatically cross-checked, which can, unfortunately, result in situations like the one you experienced.
We understand this can be frustrating and appreciate your feedback. While we are unable to make changes to the payment system ourselves, your comments have been noted.
Thank you again for taking the time to share your thoughts.
Many thanks,
ZZPS Limited
SABA’s service was very poor
SABA’s service was very poor. I am relieved that my fine was cancelled, but surely it could and should have been been cancelled immediately they received my proof of payment of the parking charge. Instead I was made to wait more than 7 weeks for their cancellation message.
22 december 2025
Review zonder uitnodiging
Antwoord van ZZPS Limited
Hello Paul,
Thank you for your feedback.
We’re pleased to hear that your fine was ultimately cancelled; however, we’re sorry to hear that the process took longer than expected.
If possible, could you please provide your case reference number?
We’d like to review the situation further and ensure your comments are passed on to the appropriate team to help us improve our processes to ensure customer satisfaction.
Many thanks,
ZZPS Limited
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.