I am just about to switch to another provider as I am sick and tired of not having Internet. Every time I call to sort it out there is the same old scripted procedure of switching off the router and rebooting. Dis connect this. Restart that. Prod the other. The last diagnosis was the router was worn out and I needed a new one Orange sent a replacement router (reconditioned but presumably with any worn parts replaced) and it lasted 15 minutes before dropping out. If you're taking the time to read this review then take on board what I've written and go elsewhere. Ps I had to write this review on my phone because I have no internet and can't be bothered to restart the router again.