Dream kitchen turned out to be a nightmare
The ultimate point of any review is at the end of the day would you recommend Wren. The answer is NO. In fairness to Wren initially everything was fine and the kitchen cupboards etc are of a very good quality and fitted perfectly as per the salesman's design. However, as part of our order we spent just under £5,400 on granite worktops and splashbacks. Wren failed to mention that although the money was paid to Wren for the granite, Wren sub-contract the supplying of the granite to a third party who in turn sub-contract the fitting of the granite to a forth party. This is where it all went wrong. The workmanship was sub-stanard in just about every area possible ranging from joining pieces being of different thicknesses, some pieces scratched and damaged, to gaps and cuts in incorrect places of up to 7mm around the cupboards. All of which resulted in all of the granite having to be removed and replaced. When removing the granite some of the cupboards were damaged. When the replacement granite arrived the worktops were again of different thickness and the splashbacks were more chipped and scratched than the originals. Wren eventually agreed to give up and refund us for the granite worktops and splashbacks. It has been nearly a month since Wren agreed the refund and despite receiving an email informing us that we would have our money in 5-7 day's, we are still to receive a penny. We have lost count of the phone calls we have made and the broken promises of the return phone calls. Although we paid in full by debit card in store, we have been told Wren will only refund by cheque, but the old favourite computer error has failed to produce the cheque. We have emailed asking when we can expect our money and surprise surprise no reply. The order for our kitchen was placed in December 2015 and we still have a half finished kitchen some 10 month's later with seemingly no end in sight. We held off reviewing Wren because although we paid them for the granite the problems were not of their doing and possibly even out of their control. So we planned to review them in a better light and shaming the subcontractors, however, the way customer service has treated us in the last month has changed our opinion of Wren and their disregard for their customers. Ultimately Wren have a long way to go with how to treat their customers. It is almost inevitable with such large projects that things will go wrong and when they do is when wren should step up to the plate and turn negatives into positives. Wren have now paid the refund but all the problems and mainly the lost opportunities to fix things have left a bitter taste. Shame on you wren..... it could have been so much better for such a little more effort
26 september 2016
Review zonder uitnodiging