Since partnering with M&S the amount of…
Since partnering with M&S the amount of items that are out of stock or more annoyingly recorded as in stock only to be told in the day of delivery that they're out of stock has increased exponentially.
The app is constantly turned off which I understand to a degree during lockdown but there's never any communication, no emails or messages to let you know what's going on and to top it all off the app refuse to let me log on through the prompt. Hugely frustrating when you're trying in vain to edit an order.
Antwoord van Ocado
Hi Mike, thanks for taking some time to write a review. I’m sorry to hear that you’ve found some products to be out of stock when ordering/receiving your shopping. We work very hard to provide the best availability to our customers and it’s disappointing to hear that we did not fulfil your expectations when ordering and also whilst using the app. We will be sure to take your feedback on-board. Please drop us a message on Facebook, Twitter or Instagram if there’s anything further we can help you with on this. - Luke