They don`t have a clue.
My previous review resulted in an apology and a promise to refund the amount plus carriage costs.
The refund was for 1 lot of super plugs when I had explained that the second batch had not been received and no carriage credit.
My complaint also referred to the fact that the grafted tomato plants that I ordered and paid £11.99 for were now being advertised at £4.99, this they denied.
I then went back to their web site and, sure enough, they were there at £4.99.
Now, over a week later, the tomato plants are not doing at all well and I believe that I shall have to replace them.