I originally gave 3 stars as I ordered and received my first pair of shoes from Ego pretty quickly and I absolutely love them. However, I ordered 3 more pairs on 21 June and one more pair on the 23 June. The 21 June order is showing as being processed even though delivery was given as 2-3 days Royal Mail so they're quite clearly late, the 23 June order isn’t even showing as ordered. I emailed customer service and was surprised that reply turnaround is four days (which is longer than the promised delivery time). I’m really anxious to receive my orders as they are such great shoes.

Dear Ego Management team: please sort out your deliveries and make yourselves available to answer queries - preferably by telephone. Thank you.

UPDATE: 4 stars now! I’m happy to report that one order arrived yesterday and took five days to deliver which is good news. I had a very polite email response as well saying that one of the three pairs from my other earlier order was no longer available and asked if I would like a refund or credit. I suspect that the combined order has been held up because of one pair not being available.


Order numbers: 002743569 / 002749753