I tried to buy a gift voucher as Xmas present. After 10 attempts being told "declined " I contacted airbnb helpline. They told me "system fault" and the £1000 they took was"in limbo" and would be returned to bank within 5 business days. We are now at 9 days. No sign of money my bank say no attempt has been made to refund. These people are essentially liars , and at worst, fraudsters. My money is in the ether. They wont use email as apparently I've "used my quota" if I were you I would never, ever deal with Airbnb. their reputation stinks. More complaints than any Government. please take my advice...DON'T USE THEM there are many local renting agents out there who deal HONESTLY with clients. Please take heed. Thanks Andrew Mitchell leeds