Hello Antonia,

The charge you see is the monthly membership fee to our programme, Complete Savings.

Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.co.uk.

There is no way we can obtain your information and authorisation to charge your account without manually entering your details into the signup form and agreed to the Terms & Conditions, which we made very clear on the signup form that there is a monthly membership charge if you will not cancel before the 30-day free trial. We reiterate several times in the form that our programme is a paid membership subscription.

Furthermore, we usually send email reminders to the registered email address with your membership. Kindly check your SPAM and JUNK Folder.

Please be informed that for us to give you details on how you signed up to the programme, you need to provide us the Membership ID or Email Address to search for it. If we cannot locate the membership with the details provided, we then ask for more information to locate this such as your postal code, etc., We asked for more information, not to scam you like you mentioned, but because we want to assist you with your membership.

Regards,
Complete Savings