Review over Rick Stein


Beoordeeld met 2 van de 5 sterren

Sadly like a lot of things the delivery was delayed and couldn’t use what I ordered

Sadly like a lot of things the delivery was delayed and didn’t arrive on the day I requested it. With this being a fresh food delivery I had ordered it for the day I intended to use it …. As it did not arrive it cost me another £80 to buy similar items to use for the evening I had planned with friends. It was delivered 24 hours later while I was away over Christmas and came back to a rotting package of seafood at my back gate. So all in all not great experience and it has definitely put me off ordering again.

24 december 2022

Antwoord van Rick Stein

Hi Mrs King,

Thank you for taking the time to share your feedback regarding your Steins at Home order.
I am sorry to see that your order did not arrive, this isn't what we hope to hear back from our customers.
I do hope that the resolution offered to you was a satisfactory decision.


Warmest regards,
Ashleigh

Customer Care Team