Review over Zen Internet


Beoordeeld met 2 van de 5 sterren

They're unclear what their Digital Voice bundle includes

Update 19/08/23
They market Digital Voice add-on as including calls to UK mobiles. This is not true and they don't seem to know exactly what they are offering. This first came to light when I was charged for a call to a Sky mobile for which they refunded me. They then told me that calls to MVNO (Virtual Network Operator) numbers are not included in the bundle but this is not true as most of the people we call are on Giff-Gaff & Lebara. I asked for a proper explanation of the situation on 4th August and have yet to receive even an acknowledgment.
Very disappointing.

8/2/23
Connection and speed are great.
Tech' Support folks are knowledgeable and efficient.
Very responsive to comments on here too. ;-) :-D

8 februari 2023
Review zonder uitnodiging

Antwoord van Zen Internet

Hi Dave,

Thank you so much for taking the time to write this review, we really appreciate it. Glad to hear our Tech Support team were able to help you out. We hope you continue to enjoy your service with us.

Best,
Phil