What a shambles! Following the ruling and change in October the TP are supposed to give options as to which scheme members would like to take as they retire . This should be done in a timely fashion. All emails are sent to a secure members area. Worse still they lied about sending the information, saying that it had been sent when it hadn’t. No evidence of it being sent in my secure area. They say they have no evidence of it being bounced back. So where is my sensitive information? No admission so far of their failings. In the age of technology they are sending it snail mail. But why if it was easy to send like the first time as they claim. Worse still they have left me with no income. A true shambles.And now a complete lie in response to my complaint. Whoever responded didn’t bother to look in to anything just responded with ‘oh we sent you the form on some fictitious date’ The complaint was because you didn’t! And you can check but didn’t bother.