Dissatisfied Customer

I have found Tulo really easy to deal with so far and have had no complaints about their customer service. However I wanted to change to a fixed deal due to the Middle East conflict. They said there are none available. I have switched provider and I’m hoping they pay me the money owed swiftly when the switch is complete. I wouldn’t rule out a return to Tulo in the future.

We paid £99 for a diagnostic assessment following an intermittent fault. The mechanic was present 15-20 minutes , told us that he knows nothing about Vauxhaull’s , gave us a generic code that we already had and left. No diagnostic took place and no repair was recommended as he didn’t have a clue as to what was causing the fault. We have been fleeced. We have lodged a formal complaint. We were misled and £99 taken for 15-20 minutes work. The man didn’t have the appropriate equipment and openly admitted he knew nothing about Vauxhaulls. We were given a generic code we already knew. An absolute con. RAC have contacted us twice to say they’re working on it. This is now far too long.

I bought fixed time tickets in good faith but will miss my connection due to TFL strikes. I asked if I can get a later train without fee or penalty and the answer was no because allegedly they don’t know about the strikes this week and when the advance ticket was sold there weren’t any strikes. I do not believe this to be moral let alone legal.

This is a US company selling rubbish from China. I bought two travel car seats which are totally dangerous. I would not put my grandchildren in them. Utterly disgusting. Look up this seat on BBC

This is a very easy to deal with company with fair pricing yet it never seems to appear on comparison sites which is odd.

Very straight forward company, competitive and no pushy sales.

This is a really straight forward company to deal with. Transparent and no pestering.

What a shambles! Following the ruling and change in October the TP are supposed to give options as to which scheme members would like to take as they retire . This should be done in a timely fashion. All emails are sent to a secure members area. Worse still they lied about sending the information, saying that it had been sent when it hadn’t. No evidence of it being sent in my secure area. They say they have no evidence of it being bounced back. So where is my sensitive information? No admission so far of their failings. In the age of technology they are sending it snail mail. But why if it was easy to send like the first time as they claim. Worse still they have left me with no income. A true shambles.And now a complete lie in response to my complaint. Whoever responded didn’t bother to look in to anything just responded with ‘oh we sent you the form on some fictitious date’ The complaint was because you didn’t! And you can check but didn’t bother.

The NHS refused to publish this review. How many other poor reviews do they refuse to publish. I have stuck to their rules. I have serious concerns about the inaccessibility of Doctors at Ladies Walk Practice in Southampton. I am concerned about how few patients are on site waiting, the lack of cars in the car park , perhaps an indication of staff on site? I asked for an appt in person for my elderly parent who has completed now 4 e-consults which according to NHS website requires ‘urgent general practitioner’ attention. The receptionist looked absolutely exhausted and is in the front line of this. Relying solely on e-consults and trawling through these as a primary method of operating is a shocking business model. Tax payer funded professionals need to be in the building, seeing patients face to face as their main focus. By the time they’ve triaged by reading e-consult, 5 people could have been seen. Asking elderly people to upload photos and do their own swabs is a useless way to function as a primary health service. Any doctor knows that consequential concerns can be picked up by face to face appointments. I do not believe this service has left the Covid 19 measures and I would urge a serious review of how this is operating. An elderly gentleman (the only other patient in there) hadn’t had his meds reviewed for years. Then he was offered an appt at a different surgery first thing in the morning ‘sold’ to him as having a large car park! Seriously - a truly shocking service. I hear that general practitioners are quite elusive generally in terms of face to face but this takes some beating.If at 3pm a doctor’s surgery is empty of patients, there is a serious flaw in the business model. Get back to patient facing roles, not phone calls.

To be honest, it was an easy service to use, send meter readings and keep track. However the tactics used to force a smart meter on me which I don’t want is unacceptable. I have never chosen a tariff which requires one so Eon ups its game and tries to pretend that my current meter isn’t acceptable any more. I always send monthly readings and I’m £300 in credit . I consider smart meters to be a waste of resources and money and ripping out old meters and dumping them , not good for the environment. As a good customer I feel they should value me more . Am switching next month so hopefully I will get my credit back swiftly. You even had the cheek to say that if I don’t reply to you within 3days you may take my review down. You have written to me in an email stating that I have a legal obligation to have my perfectly working meter replaced. This is not true and I perceive this to be bullying tactics . What a disgrace!

Very poor experience at Hedge End branch. I had booked in my car for new tyres which all ran smoothly. The Manager said it would take up to an hour. No problem he had my mobile number. I was then phoned to say that they were ready but the wheels were out of alignment. I could pay 47.50 to have them aligned. The original tyres (6 years old were being removed) I thought it was a good thing so agreed. However I was just outside the formula 1 building (4minutes away) when the phone call took place. As I walked in the car was off the ramp and being reversed out.
I could not see how £47.50 worth of work could be done in 4 minutes. When I questioned this the employee was defensive if not rude. I was thrust a mobile phone (not very COVID secure) to speak to the manager who also defended the 4 minute £47.50 price tag. When I said I was going to put in a formal complaint, he said ‘go on then it will only come to me’ Very poor customer service trying to justify the unjustifiable. The actual mechanic called Josiah was very polite and respectful. All searches on wheel alignment suggest that wheel alignment should take between 45 minutes and an hour. This apparently was done in 4 minutes. Not good enough!

The company tried to have this review taken down claiming it was false , which it’s not .

These are difficult times. However you are claiming delivery dates that you can’t fulfil. You take the money without any problem. When I eventually get my order 2 parts are missing. No response to communication other than generic emails. You have to play fair even in difficult times.

This is an honest review of my experience. There was no queue at Alicante airport so the car was easy to pick up. The car was in good condition, just a few minor scratches. Dropping off was harder with big queues and not enough staff. I made it clear to them that I had videoed and photographed the car before and after and there was no damage. I asked if they’d like to see the car at drop off but they told me they’re too busy.

Warning though, our friends were charged £500 for damage they didn’t do. The dent was even documented by the company but they still charged my friends. They are currently in dispute with them. My friends have photos of thee dent at pick up. Completely unreasonable by Interrent. We have full AXA insurance but why should they pay for damage done by someone else?

A good company but Interrent need to be watched as they don’t check the cars but are too willing to charge for preexisting damage. You than have a battle on your hands.

The attitude of this company has been very poor towards us. They couldn’t care less as to what happens to our family home. I do not believe that their technical ‘experts’ are qualified surveyors. Their job was to fobb us off.

To be honest I pay over 30 per month for this service which lasted 15 minutes. In that time there was an attempt to sell a Hive and a power flush. My heating system was not checked and is still just as noisy as when he arrived. Also tried to tell me that brand new 8000 btu radiators weren’t designed to give out heat. Just to look good. One shoddy service too many. Money for nothing.