Faulty bag, customer service of no help.
I received a ryanair cabin bag. It drops down when you pull or push it, I sent a video and also wrote to aerolite and eventually gave up. Nothing was done. The Bag is basically useless for the reason I bought it to pull along. Very poor customer support. And don't recommend the ryanair cabin bag. And if a problem arises with aerolite don't expect it to be sorted, I doubt there guarantee is of any use, since a brand new bag is not even guaranteed. Disappointing purchase. Advise to stay away.
Antwoord van Aerolite Luggage
Hi
Thank you for sharing your feedback with us. We are genuinely disappointed to learn about your experience with our customer service, and we sincerely apologise for any inconvenience this may have caused.
To thoroughly address the issue and conduct a comprehensive review, we kindly request that you provide us with your order details. Your cooperation will enable us to initiate a full investigation promptly and take the necessary steps to rectify the situation.
Please contact us at support@aeroliteluggage.co.uk with your order details, and rest assured that your concerns will be treated as a matter of urgency.
We appreciate your understanding and the opportunity to make this right.
Kind regards
Aerolite