No service from customer services
I ordered and received a coat as a Christmas gift for my wife.
Upon opening the gift on Christmas day my wife was disappointed with the quality and feel of the fabric.
I then proceeded to register my claim for a refund and complete the online returns form.
This I was unable to do as I had no delivery note to refer to.
I then called customer services, within to time limit given for returns, and explained that I had no Delivery note and was told that they would send one in the post to enable my return.
No return label has been received and I have sent 2 emails requesting the same, 1st on 31st Jan., and the 2nd on the 5th Feb.----- No reply.
Antwoord van Cotton Traders
Hello Peter,
I’m sorry to hear you have not yet received your returns label. I have forwarded this review over to our returns team and they have assured me a request will be prioritized, and replacement delivery note (including returns labels) will be forwarded to you at the next opportunity.
Please accept our sincere apologies for the delay this has caused, due to the length of time this has taken I have arranged for no deduction to be made from your refund, giving you a free return.
If we can be of any further help please contact our Customer Care team on 0161 286 4321.
Kind regards,
Andrew
Cotton Traders Customer Support