Good morning, Henry,

Thank you for your feedback. We truly apologise for the negative experience received.

We're glad to investigate what happened and take necessary actions. However, since we haven't received the consignment number as requested, we are unable to look into this matter further for you. Please send your consignment number and/or postcode to trackingupdates@xdp.co.uk, and one of our team members will be in contact with you.

Kind Regards
XDP