Policy details problem update satisfactory
Prompt response from Staysure about my earlier problem to access documents. A website glitch involving scrambling my date of birth now rectified and I can access my documents normally. Thank you Staysure. But the date of this experience is Monday, 27th January 2025 and not the 26th. Trustpilot won't accept today's date!
Antwoord van Staysure Travel Insurance
Dear C B,
Thank you for posting your review. I'm sorry to hear that you have not received your documents.
I have called you today regarding the matter and have left a breif voicemail.
I have looked at your file and I can see that your account is active, and I hope that the matter has been resolved. I have emailed your policy documents and also sent them out by 1st Class post.
If you need further assistance, please don't hesitate to call our Customer Service team on 0333 014 4512.
Kind regards,
Anne.