I have not received my refund due for a flight cancellation despite promises to ‘escalate’ my case. I have heard nothing despite promises of an email update and requests to be patient for ‘a few more days’. My refund of 165.42 euros was issued by Indigo Airlines on 15 January but it has not been returned to me by Booking.com one month on. I had a separate refund for an internal flight of a very small amount once all fees had been taken and this £10.36 refund was issued by Booking.com after I contacted them in January. As for the larger refund- did you think I wouldn’t notice Booking.com? Please issue the refund owed to me or I will be taking the matter further.