Hi Nicole,

Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with Carwow did not meet your expectations. We always strive to ensure our customers have a smooth and positive experience, and it’s clear we fell short in your case.

We completely understand how frustrating it can be when things don't go as planned, and we sincerely apologize for any inconvenience caused. Your experience is important to us, and we would love the chance to address any concerns and try to make things right.

Please feel free to contact our customer support team directly, and we'd be more than happy to look into your case further and do everything we can to turn this experience around for you.

Once again, we apologize for the frustration caused and hope we can have the opportunity to assist you better.

Kind regards,
Eduardo at Carwow