Nicole Tenhaken

Hi Nicole,

Thank you so much for your 5* review and for your kind words about our colleague, David. It was our pleasure to provide you with an excellent service and we will share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lee Jones
Customer Analyst

Good morning, Nicole,

I hope you are well, and thank you for taking the time to leave a review.

I'm sorry we have not met your expectations on this occasion.

Unfortunately, I am unable to comment on account specifics.

However, so I can review your concerns in full, please email your query to customer.experience@betfred.com, and we can look into this for you.

Kind regards
Scott
Betfred Customer Experience Team

Hi Nicole,

Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with Carwow did not meet your expectations. We always strive to ensure our customers have a smooth and positive experience, and it’s clear we fell short in your case.

We completely understand how frustrating it can be when things don't go as planned, and we sincerely apologize for any inconvenience caused. Your experience is important to us, and we would love the chance to address any concerns and try to make things right.

Please feel free to contact our customer support team directly, and we'd be more than happy to look into your case further and do everything we can to turn this experience around for you.

Once again, we apologize for the frustration caused and hope we can have the opportunity to assist you better.

Kind regards,
Eduardo at Carwow

Good morning Nicole,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Lia P
DFS Customer Support