Shiseido cancelled my order as there was ONE product missing. Although it’s available to order on their website??

“We regret to inform you that one of the products you've ordered was not in stock at the time the order was sent in preparation.

According to our process, this means that the entirety of your order had unfortunately to be cancelled. We understand the inconvenience this may cause you, and rest assured that we are joining all our efforts and working extremely hard to avoid or minimize such instances in the future.

For your reference, you have not been charged. Your funds have only been preauthorized and have been released from our side. However, the time it will take to be visible into your account will depend on bank delays.

Kindly note that we have requested a new -20% promocode so that you can use it for your next order and we will contact you as soon as we receive an update.

Once more, apologies for the overall inconvenience this experience has caused you and we remain at your disposal for any future questions or concerns.

Yours sincerely,

Shiseido Team