Shiseido Reviews 54

PESSIMA ESPERIENZA! Prodotti arrivati danneggiati. Senza nessun sigillo di garanzia. Assenza completa di igiene. Mai più!

Horrible experience. I ordered smth from shiseido, and just because I had missed the chance to receive the package, they really refused in resending the goods to me. Its not even my fault because their website doesnt even show the products status!

VERGOGNA!!!! Ho acquistato sul vostro sito 15 giorni fa, dopo 2 giorni ho ricevuto una mail che il pacco è stato spedito , nella mail non era presente il numero di traking. Non ho mai ricevuto mail dal corriere di pacco preso in carico, ho contattato l'assistenza online senza ricevere risposta, ho contattato più volte l'assistenza telefonica che si sa spiegare cosa sia successo, rimbalzando la responsabilità ad un altro ufficio. A quanto pare tra gli uffici non c'è comunicazione. Mi è stato detto "quando sapremo cosa è successo saremo noi a ricontattarla". Quando? Sono 15 giorni che aspetto una risposta. VERGOGNA!!

When I contacted customer service to track a very delayed order, a very rude customer service agent named Melany canceled my order without my permission. She didn't even offer to track it, expedite shipping or even honor the original discount in a new order. Any brand that condones incompetent, malicious customer service is not one worth using.

I’m very disappointed with this company . I visited three stores to try their new eye cream (£75) Not one had any testers or samples . I wrote to Shieseido who then suggested I go on a trail to other stores ??? How is that supposed to help a potential customer?

I would give them a 0 if I could for the worst customer service I've ever experienced from a cosmetic company.

I bought 3 items of shiseido skin care products recently. Total is 556 dolkars. They arrived with 1/3 empty of each item of the two jars and the third one is also horrible. This is totally cheating! I wish I could attach pictures of them.

Title: Disappointed – Missing Complimentary Gift

Recently, my son placed an order for sunblocks on Shiseido’s official website and was eager to try out the products, especially since a complimentary gift was advertised with his purchase. Unfortunately, when the package arrived, one of the gifts was not included.

I verified my order and the promotional offer, and it was evidently supposed to be part of the package. My son contacted customer service, but although the response was quick, it wasn’t particularly useful; they mentioned that “according to the terms and conditions, gifts are not guaranteed, as they are subject to availability, etc.” This marks the second time my order from the website has had the same issue. For a high-end brand like Shiseido, I had anticipated better quality assurance and customer service.

The products themselves are satisfactory, but the overall experience left me feeling let down. It’s the little things—like fulfilling a promised gift—that truly matter. I’m not certain I’ll be ordering directly from them again in the near future.

Quick shipping. I got my products within a week. Quality is great as usual.

Dr. Dennis Gross which was acquired by Shiseido last year. They have a 4th of July sale. Placed items in my cart and everytime I check out I get this error: "Your order could not be placed. Please review your payment information and try again. Thank you for your patience!"
I tried again a total of 3 times, twice checking my info and the third using another card. Same error response. Yet when I log into bank of america, I have 3 pending charges from them. Customer service was of course a total nightmare. The simply stated if the website declined you have to wait 72hrs and try again and she kept reiterating that the payments are only auths which I'm well aware. My issue is why is there a disconnect btwn the pymt processor getting an approved auth from my bank and them getting that info from their merchant account. Regardless 3 days is unsatisfactory. I am not apart of a cult or a die hard fan. A product was recommended and I was willing to try however the sale will end in 72hrs. Rep told me to call back and they will try to help. Hmmm excuse me? Why couldn't they "try to help" right then and there. Sad when brands sell out to other companies that won't treat customers right and really bad when your brand is your actual name because Shiseido really drops the ball.

Customer service is absolute trash. Was sent another customer's order (with their name and address inside the package). I contacted customer service via phone, they said they will reship the correct product. Never heard back. I then did the online chat with a customer rep, they said there were no notes in the file that I received the incorrect order. That chat rep then initiated a reshipment. They sent me the wrong item AGAIN in the 2nd reshipment. I contacted customer service again, they asked me for photos of product, photos of shipping package, whether or not I looked at the proof of delivery photo from FedEx to confirm it was my doorstep like I was fabricating everything. They also asked again about the customer information on the packing slip in the first shipment which I had already provided to them during my first phone call. I sent over the requested photos through email, then received another email requesting that i send photos even though I already did! After countless online chats with customer service to send me the correct product i ordered, they just issued me a refund. I told them I still wanted my order, not a refund. They said if I want the product, I will just have to reorder on the website. I don't trust going through another order with them! The problem is I ordered it during the friends and family sale, and the discount was now long over. I waited a month and never got my order. Also the incorrect products I received both times were poorly packaged in just an envelope and the boxes of product inside were completely dented and smashed. Moral of the story- never order from shiseido.com, the customer service is atrocious and unorganized. And their items are carelessly packed. I will never order from that website again.

Shiseido cancelled my order as there was ONE product missing. Although it’s available to order on their website??

“We regret to inform you that one of the products you've ordered was not in stock at the time the order was sent in preparation.

According to our process, this means that the entirety of your order had unfortunately to be cancelled. We understand the inconvenience this may cause you, and rest assured that we are joining all our efforts and working extremely hard to avoid or minimize such instances in the future.

For your reference, you have not been charged. Your funds have only been preauthorized and have been released from our side. However, the time it will take to be visible into your account will depend on bank delays.

Kindly note that we have requested a new -20% promocode so that you can use it for your next order and we will contact you as soon as we receive an update.

Once more, apologies for the overall inconvenience this experience has caused you and we remain at your disposal for any future questions or concerns.

Yours sincerely,

Shiseido Team

prodotti ottimi servizio pessimo , ho ordinato nel sito due solari dovevano aggiungere una pochette omaggio , non essendo arrivata ho scritto , la risposta : dovevo aggiungerla io come richiesta in fase di ordine ! nulla di più , se volevo potevo restituire i prodotti ( che ho già usato quindi impossibile .. spedirla no ? poca gentilezza davvero

Ho acquistato una crema contorno occhi sperando in un prodotto delicato e idratante, ma è stato un disastro. Dopo poche applicazioni, la pelle intorno agli occhi ha iniziato a diventare rossa e irritata, con una sensazione di bruciore insopportabile. Ho dovuto interrompere immediatamente l’uso e trattare la zona con creme lenitive per cercare di rimediare ai danni.

Il prodotto è descritto come adatto a pelli sensibili, ma per me è stato tutto il contrario. Un acquisto davvero deludente, soldi buttati!

Non lo consiglio a nessuno, soprattutto se avete la pelle delicata.

Awful customer service. I had a problem with my order. The moment the person on the phone line learned of the issue, she hung up on me. I called again and the new person suggested that she couldn't resolve the issue for me and that I should text some number and start receiving texts from Shiseido. I will never buy from them again!

HORRIBLE service.
WORSE SHIPPING TIME.
It is 2024, to use the WORST shipping service (FedEx) and to take 12 DAYS! When you PROMISED 5 days is a joke.
Get it together Shiseido . com!
Ordered on 11/29/24 and PROMISED a date of 12/5/24 delivery.
They finally shipped on 12/4/24 AFTER claiming a "delay in shipping". Yea, there was. But the worst part is that they used FedEx the worst shipper in my opinion because they more often than not extend their promised delivery date. All around the experience is worse than any other online retailer.
I placed orders with Lancome and Nordstrom on the same day and those orders have arrived. Of course they did not use FedEx.
This is absolutely unacceptable in 2024 for a premium product that is of such high quality. I absolutely LOVE Shiseido products and pay through the nose for them. I know they are not even close to being worth what I pay but they are so much better than any other products I have ever used that unfortunately I will continue to allow them to abuse me.

Not happy with the service at all.
First of all, I can not use the 15% first order discount, due to Black Friday promotion, which is usually not true with other vendors.
Second, when the Cyber Monday price is lower than Black Friday, I was told the price can not be adjusted, and the order can not be cancelled and re-order, but I have to use the shipping slip to make return after I get this product, this will actually increase the operation cost, right? (To me, the promotion price structure should not be designed like this to start with.)...

Hi not so happy with the products as it didn’t lighten my skin

Una vergogna per Shiseido, una crema costosa e, purtroppo non ha effetti positivi come qualche anno fa. Ho acquistato sul sito della Shiseido le creme di circa 500 euro e ricevo 3 piccole bustine campioni, una miseria che non vale la pena neanche usarle, non basta il campione per uso di una sola volta. Forse solo per il naso, non ti basta per altro. La qualità ha perso colpi strada facendo. La crema venduta da Shiseido Italia prodotta in Francia, purtroppo, non è da comprare in quanto non è originale “made in Japan” con effetti “zero sulla pelle”. Soldi buttati, meglio la Garnier francese che puoi usarla per anni e anni senza lamenti. Farà la fine di “crescina” per i capelli. Non consiglio la crema Shiseido “made in France”, aprite gli occhi! Acquistata made in Japan e molto, ma molto diversa da made in France, non vorrei finire con qualche bestemmia dopo che l’uso, ma non usatela sul vostro viso!!!

I had nice experience. Delivery was on time and the quality was excellent.
I had bought several items and also I had received the gift. All of them were great.
I am more than happy.