Shiseido Reviews 54

Article jamais reçu et pas de remoursement ?? Du jamais vu en 16 ans que j'achète sur le net, à fuir ! Sans compter que seuls les avis positifs sont acceptés sur leur site ... incroyable !

I love their products but very bad customer service!! No reply none!
Order No.
SUK00098757
Date
18 May 2021
Total
£324.50
Status
In Preparation
ORDER DETAILS
Order No.
SUK00068249
Date
8 Dec 2020
Total
£263.00
Status
In Preparation
ORDER DETAILS

This is from their website update!

I love shiseido, do all their product do everything they claim, maybe not but I still love them all. I own the ultimune, their eye night cream, their toner, their cleansers, their newer an older face cream lines, the waso line, their 50 SPF, their softener and even their lotions. I love the smell and the luxury feeling to every product!

Ho provato il siero viso e collo "LIFT DEFINE RADIANCE SERUM" definisce e modella i contorni del viso, è perfetto , la pella risulta più tonica e rimpolpata, l'ho abbinata alla crema " UPLIFTING E FIRMING DAY CREAM SPF30", rassoda e illumina la pelle un anti età, ho notato subito la differenza. Un rituale perfetto per contrastare i segni del tempo.

Custom service is pathetic low.

Always first look if a frag is from Shiseido Group, if is, just pass it.

D&G is no longer D&G, it keeps its name, but actually the reality is, it became fake frags.

They buy frag companies, putting cheap ingredients into it, people still think its that brand... but its not.

I got many health problems with there frags, some even do have a puke smell when it comes on the skin.

Filled lot of papers from there side, but its all wasting your time with the Shiseido Group.
I did send the bottle to them, I could take something else of there crap products for less money and less ml.
They call this custom service... I call it pathetic.

Just bought a 7 lights illumination powder 😍 and i couldn't be happier.... its very good the quality and the colors the touch and the smell )))

Very disappointed from shiseido customer service and shiseido itself.

After purchasing twice my gift sets, they Once again cancelled my order after confirming it.

Although both gift sets have been in-stock for the last 10 days.

I am running out of my face creams and cannot afford to have them full price, that is why I purchased them during Black Friday.

I have sent them an email, but no reply from them for the last 7 days. I have also tried to write to them on Instagram, but have received no reply from them yet.

I hope someone would apologise for this and offer some help in return.

I use 2N1 and it matches the liquid foundation perfectly so great for touch ups throughout the day. Yes, i recommend this brand

Worst customer service ever
I place the order on 11th Oct, as of today: 21st Oct, this order is not yet despatched. I emailed the customer service on 19th Oct, all I receive is to ask me to check order status online. Called them today again as I am running out of my serum. Eliza from customer service telling me there is nothing they can do, they don't know the despatch date, they can't cancel the order, all I am advised to do is to wait. Unbelievable, this is absolutely the worst customer service, I can't even cancel the order so I can buy something else. Be aware the 5 working days delivery time is not including the so called ‘processing time'. The below is the response I received from their so called supervisor after 3 emails and 2 days of calling:

As mentioned previously, we have no way in cancelling the order and assure you that we will get back in touch once we have any relevant information from the warehouse. We are working very hard to satisfy all our customers and appreciate your patience and kind understanding during this special time.

We wish you a lovely day ahead.

Kindest regards,

Eva
Consumer Care Supervisor

I tried to post this review on Shiseido UK website, I was just told they can't publish my review. They sensor any negative review by their own customer even when it's absolutely true reflection of the event! Don't buy from this company, you will end up with high blood pressure and a hole in your pocket!

“” I am very disappointed
I'm incredibly disappointed with the ShiseidoUK customer service. I received a damaged/faulty packaging/product.

As soon as I noticed I called the customer service and they were rude unhelpful and made me feel very uncomfortable with their judgemental questions.

I initially simply just wanted a replacement for the faulty item but I was told that it was not possible as they would need to carry out an internal investigation and I would have to wait for at least 2 weeks and also go through so many military style procedures!

I expected more of an effort when the error is of the company. Errors do happen, and I completely understand that, I absolutely love the products and have been using them for over 2 years but I am very disappointed in the customer service handling my initial enquiry.

I normally purchase shiseido products in store such as John Lewis, Debenhams, but with being incredibly busy at work due to COVID, I thought ordering online would be the best option from their own website as well.

It's frustrating as I expected a better customer service. It's sadly now given me a very bad impression on the company, which is unfortunate as I am a huge fan of the products but I will find/use another brand moving forward. What a shame! ””

Never order from Shisedo.com - their customer service is non-existent and they refuse to respond to inquiries promptly, if at all. Encounters with customer service agents like Brandi Isham were so shockingly unprofessional and disrespectful that I’ll never buy directly from them again.

Ho avuto la fortuna di essere selezionata da TRND per testare questo prodotto. Da quando ho provato Expert Sun Protector Face and Body Lotion SPF50+ riesco finalmente a stare al sole senza scottarmi e mantenere sempre la mia pelle perfettamente idratata e morbida. Ho una pelle chierissima e per me prendere il sole è sempre un problema: divento subito rossa, mi scotto molto facilmente e gran parte dei prodotti solari in commercio mi lasciano la pelle secca ed irritata. Con Expert Sun Protector Face and Body Lotion SPF50+ la mia pelle è sempre ben protetta e morbidissima.
Ottimo prodotto, cosa aspetti compralo anche tu!!!!

Ho ricevuto il latte solare viso & Corpo alta protezione SHISEIDO Expert Sun Protector Face & Body Lotion SPF50+ grazie TRND. .Shiseido SPF 50 e’ una specifica per pelli mature che idrata in profondità e protegge la pelle dai raggi UV. Tutta la linea riduce gli effetti del fotoinvecchiamento. Expert Sun Aging Protection Lotion SPF 50 resiste all'acqua e al sudore. Nella formula è presente lo Xilitolo, un principio attivo che aiuta di ottenere alla mia pelle un aspetto sano. Ho applicato sulla mia pelle come tutti lozioni solari prima dell'esposizione al sole. Poi bisogno sempre ricordarsi di agitare bene il prodotto prima dell'utilizzo. Confermo che Shiseido la prima lozione solare che si potenzia al contatto con calore, acqua e sudore, restando completamente invisibile sulla pelle. SPF50+ usa una tecnologia innovativa che permette di rimanere protetti, dentro e fuori dall'acqua, grazie a uno schermo solare attivo. La tecnologia SynchroShield™ risponde ai cambiamenti dell'ambiente circostante, mentre sudore, acqua e calore rafforzano il velo protettivo - ad esempio la protezione contro i raggi UV viene rinforzata quando la pelle si riscalda o viene a contatto con sudore o acqua. Poi possiede caratteristiche anti-età - aiuta a proteggere da danni visibili causati dai raggi UV come la comparsa di linee sottili e rughe dovute al fotoinvecchiamento, contiene un ingrediente con proprietà antiossidanti.
Secondo la mia esperienza personale il latte solare è facile da stendere, confortevole e invisibile, in più resistente all'acqua, si assorbe nella pelle lasciandola fresca e non unta, ha un piacevole profumo.

I made multiple purchases with different companies between May 13 and May 16. One item is in back order and this order (from Shiseido) hasn’t shipped as of today (May 30).

I sent two emails asking for an update. My first email was ignored and I never got a response. I sent another email four days later and finally got a response two days later.

I was told my order was received, is in process and I’ll receive an email when shipped. The problem is no one seems to know when it’ll ship or even have an estimated delivery date. My order seems to be just sitting in their system.

I have no idea if or when I’ll receive this order. I have no estimate delivery date so I can’t even go based on that.

I have an order coming from the UK and i ordered that item days after this Shiseido order and it’s already in transit and it was ordered from a very small store with only a handful of employees.

Since they (Shiseido) hadn’t shipped my order, I asked to cancel it. Why should I pay for an order I hadn’t received and doesn’t seem to be on its way? Below is the response I received.

“I am sorry, but once an order is placed online we don't have the ability to cancel an order. We do offer a 30 day money back guarantee on orders once they are delivered. If you no longer wish to keep this order, please use the complimentary return label that is included with your order to return.

Once the return is received in our warehouse it may take up to 10 days to process the return and 1-2 billing cycles to see on your statement.

I am sorry for the inconvenience that this may cause. Please let us know if you have any other concerns.
Best regards,

Sheri”

After I receive I can return it and wait nearly two weeks for a refund?

No, thank you. I want to cancel it because I haven’t received it. Why bother returning it when I get it?

I’m sorry, but this is unacceptable. The website doesn’t say anything about not being able to cancel only to contact support for assistance and I got zero assistance.

I understand everyone is freaking out about covid but that’s no excuse. If orders can’t be shipped in a timely fashion, then you need to keep your business closed.

This is the ONLY place I’ve ordered from that’s help my order hostage.

What’s the hold up? Limited staff? Backordered products? Out of stock? Any of those reasons I would’ve understood, but avoiding giving me an answer is what has me extremely angry to the point I will never purchase from this company again nor will I purchase their products elsewhere...which is what I had planned to do once the order was cancelled. I won’t do that now.

Shiseido needs to re-evaluate how they’re processing and shipping orders, provide customers something of a time frame or an exact reason for taking nearly three weeks to ship, and give the ability to cancel an order.

Update: 14:17 May 30, 2020

An email just came through that my order has shipped along with a tracking number and estimated delivery date.

Still disappointed that I couldn’t get this information from customer service. I’m changing the rating from one star to three star since the email included the tracking and estimated delivery date.