Billing issues again! Regular monthly occurrence now!
Unsurprisingly despite being assured once again that the numerous electricity billing issues I’ve had this year have been sorted out I have again only received a bill for gas and nothing for electricity.
It really is getting beyond a joke now and something needs to be done about this before I go back to the Ombudsman again!
Edit: thank you for your reply however these billing issues are not recent, they have been going on since January and I keep being assured every month that the issues have been rectified but every month it turns out they haven’t. I will continue to leave a review every month that this happens until you stop causing us a lot of hassle and upset.
Antwoord van Octopus Energy
Hi Roderick,
Thank you for taking the time to leave us a review. We sincerely apologise for the frustration you've experienced with your recent electricity billing. We understand how important it is to have accurate and timely bills, and we're sorry that we haven't met that expectation.
We want to assure you that we have received your feedback and are actively looking into the issue. We've identified inconsistencies in receiving the meter readings for your property, which has unfortunately caused a delay in generating your electricity bill. Our team is working with the data collectors to get this resolved as quickly as possible.
We've sent you a private message with more specific details about your account and what we're doing to fix it. Please know that we are taking this very seriously and are committed to resolving this for you.
Please reply to the private message we've sent you if you have any further questions or concerns.
All the best,
Harley
Team Leader - Octopus Energy