Tilly

Still refusing to send me the confirmation email that they are insisting they sent even though they didn’t and I have the email they sent which doesn’t state anything that they’re saying! Still continuing to send long winded copy and paste emails that say a lot without saying anything. Have again requested the original and and/or a deadlock letter so I can contact the Ombudsman.

Dangerous driving by BU75 WBK cutting up cars are speeding through villages with 30mph limits. Driving without any care at all for anyone else.

Didn’t give any between times for delivery just a particular day. I replied to the text which said they should ring me on the day to advise that I would need to be called to advise when they were on their way or a rough time. The next day I received a phone call from the driver advising me he was stood at my front door. I advised him that I said I needed to be rang and he said he could leave it as long as I messaged to say it was ok. I did contact Aica to advise them and they did respond professionally and quickly which has made me give 3 stars instead of 2. The shower enclosure that I got really isn’t great at all. It’s very flimsy and the pivot hinge doors have a mind of their own, there no real control as to how you want them to open and it’s probably only a matter of time before one breaks but I suppose you get what you pay for.
Edit: thank you for the reply. You tried to make it better by offering me £12 to change my review then offered me £24 but the strict instructions were only if I changed my review first! Obviously I didn’t accept because that’s underhand and deceitful and my review is genuine.

Just gone into my account to cancel the 6 month contract I took out and have seen that they have put me on a 12 month contract. I absolutely did not and never would sign up to a 12 month contract!

Zukifqar on chat seems to think that an order that was placed on Sunday 18th which incurred a delivery charge for 48 hour Royal Mail tracked delivery can be delivered on Thursday 22nd and that’s still within 48 hours! I asked on chat if they use a business account because this is what the Royal Mail website asks for if you want to claim for late delivery. They refuse to answer that question and keep telling me to wait until it’s delivered. Clearly they can’t be bothered to read the messages properly .

Received a pair of shoes today that I ordered online and cost £150 for them to turn up with the box very badly damaged. These are a gift so not ideal! Can’t get through on live chat even though it says someone is available. Been online to try to reorder and not only are they now out of stock, even though it’s saying 5 in stock, they have been reduced to £104.99! Don’t know how anyone can think it’s ok to send them out in this state.

This is the first time I have ordered from this company and they went above and beyond to help me get a pair of shoes that I needed really quickly.
Would recommend and can’t thank them enough for their help.

Quick delivery and nice item. No complaints.

Apparently attempted delivery on Tuesday and advised they would attempt the next day but didn’t and now no update and can’t contact anyone.
Had I known the company used Evri I wouldn’t have placed an order with them!
*Leaving a message and someone getting back to you in the next 24 hours isn’t a good resolution or any help. People should be available to speak to at first point of contact or you as a company could do what you’re actually meant to do and deliver peoples parcels!
**4 days later and still no parcel or update regarding the delivery. Customer Services not getting back to me when they say they will and I believe delivery was even attempted on Tuesday as nothing on doorbell camera and photo ‘evidence’ which has now mysteriously disappeared was a pile of parcels in a car. Today is the last guaranteed delivery date so will be reporting to the seller that parcel not received.
***Another update! Spoken to the Evri delivery driver who we were told attempted delivery on Tuesday and he confirmed he didn’t attempt delivery, he hasn’t got a parcel for us and has no idea why Evri would say he has 😡

I receive a letter advising me that I owed money for obtaining fuel and ‘not paying for it!’
I did in fact pay for the fuel because the transaction is shown in my BP Rewards transaction history and I paid with the points I had accumulated and the rest in cash so I’m assuming either the cashier has stolen the money and fraudulently claimed I didn’t make payment or there has been a problem with their tills, just like they were ‘having problems’ with their card machines and the transactions weren’t going through 2 years ago when I then paid in cash and the card transaction came out too, and BP have sent a recovery company after me to make threats of increasing costs and court without actually looking at cctv footage which would prove I went into the shop and made payment. Instead they think it’s acceptable to send out these disgusting letters with just a photo of someone putting fuel in their car. Obviously I will not be paying again and will gladly go to court to prove their fraudulent lies.

I look after my elderly parents account and for the whole of this year they haven’t once got the billing correct. Despite them having a smart meter that they keep assuring me is working as it should there is no electricity showing again and according to the app they haven’t submitted a meter reading for 36 days. Isn’t a smart meter meant to do that?
Edit: You are not billing correctly though , you are showing ‘estimated’ on some of the bills and only update the bills when I contact you.

Once again forced to make a complaint about this company. This time because once again I had issues with my billing and had to contact ‘customer services’ . I then received an email asking me to rate the service, as the service wasn’t very good I chose the ‘sad’ emoji and now am being hassled by them about my feedback.

Their staff damaged my parcel but they’re not at all interested and have told me to speak to the person that sent it despite it not being the person that sent hit who ripped open the parcel.
Edit: I have contacted your so called customer service and they were the ones who weren’t interested
2nd edit: just keep getting the same generic copy and paste response , exact same response now 4 times, so a total waste of time. Pointless replying to these bad reviews as if you want to help when you actually do nothing to help.

Absolutely appalling company. Do not get your insurance from this company. Despite what it says on your policy they still won’t accept a claim. These insurance companies need stopping, they’ve become a law unto themselves so know they can get away with ripping people off.

Placed an order online this morning for 4 items and have received an email this evening stating;
SORRY, THERE’S BEEN A PROBLEM
WE’VE HAD TO CANCEL YOUR ORDER
Your payment card has been refunded

Definitely think ordering online from companies has become a waste of time. There are always problems.

Despite offering buyer protection they are refusing to do anything about someone sending me something that is not the same as the picture of this item that I ordered.

Will be closing my account as they are no longer safe to buy from

Placed an order online at 15:20 for free collection from store. Got a text at 11:50 the following day to say it was ready to collect. Really good service and the shoes are perfect.

Unsurprisingly despite being assured once again that the numerous electricity billing issues I’ve had this year have been sorted out I have again only received a bill for gas and nothing for electricity.
It really is getting beyond a joke now and something needs to be done about this before I go back to the Ombudsman again!
Edit: thank you for your reply however these billing issues are not recent, they have been going on since January and I keep being assured every month that the issues have been rectified but every month it turns out they haven’t. I will continue to leave a review every month that this happens until you stop causing us a lot of hassle and upset.

Received a top that was such poor quality that I packaged it straight back up and sent it back. They charge a £1.99 return fee and £2.99 so cost me money and nothing to show for it. First time I’ve ordered with them and definitely wouldn’t risk ordering again.

Ordered through Top Cashback and they refused the cashback giving the reason;

"TopCashback was not seen as the final referrer of the purchase."

I ordered through the link via the Top Cashback app and this has been confirmed so seems a bit of a cop out. Don’t put yourself in CashBack sites if you’re not going to honour it