I receive a letter advising me that I owed money for obtaining fuel and ‘not paying for it!’
I did in fact pay for the fuel because the transaction is shown in my BP Rewards transaction history and I paid with the points I had accumulated and the rest in cash so I’m assuming either the cashier has stolen the money and fraudulently claimed I didn’t make payment or there has been a problem with their tills, just like they were ‘having problems’ with their card machines and the transactions weren’t going through 2 years ago when I then paid in cash and the card transaction came out too, and BP have sent a recovery company after me to make threats of increasing costs and court without actually looking at cctv footage which would prove I went into the shop and made payment. Instead they think it’s acceptable to send out these disgusting letters with just a photo of someone putting fuel in their car. Obviously I will not be paying again and will gladly go to court to prove their fraudulent lies.