I visited the store to purchase a pair of Rab gloves for an upcoming trip to Iceland. I had tried to purchase them online initially, but had a problem trying to use my membership card plus a gift voucher I had been given.
When I went to the till in store to pay, I was served by a lovely, helpful, young lady (Rene?).
She managed to do what needed to be done in a calm, professional manner, and even managed to get me some money off!
The gloves are brilliant. Nice, warm, and waterproof. Exactly what I need for my winter trip. And the customer service I received certainly went above and beyond. Thank you.