Below is the complaint I sent to Slater and Gordon which speaks to my experience after making an initial enquiry with them. I was then absolutely hounded by their sales people for weeks, despite telling them I did not want them to follow-up and making clear in the initial call that I was still dealing with my injuries.

"I contacted Slater and Gordon a number of weeks ago after being knocked off my bike and injured in London.

The initial call was very poor. It was structured to the needs of your firm as opposed to the potential client, resulting in an inefficient discussion where it took close to 20 minutes to confirm my basic details. To make things more efficient, I requested to send my basic info via email instead. I was told by this was not possible, highlighting an outdated approach which does not suit the way I would need to work together. As a result, at the end of the call I informed your colleague that I did not wish to receive any follow-up contact. I was clear that I would reach out myself should I change my mind and wish to proceed with Slater and Gordon.

Despite this, I have since been harassed by repeated calls and voicemails from Slater & Gordon. The persistence and volume of this contact has been unnecessary and invasive to the extent that I blocked Slater & Gordons phone number. However, I have now received a number of text messages from different numbers that ask if I am 'free for a brief chat' - your approach to date suggests these may also be from Slater & Gordon.

I am formally requesting that Slater & Gordon immediately delete all of my personal data under my GDPR rights, and confirm by email that this has been completed. Your firm should not contact me again in any form except to confirm that this action has been completed.

It is disgraceful and unethical that you deem this an appropriate approach to engaging potential clients. Were your firm’s initial engagement not so poor you could have easily secured me as a client.

If I receive any further contact beyond the email confirmation specified above, I will formally escalate this matter via external channels. "


A few hours after submitting the complaint I received an email apologising 'if' my experience hadn't aligned with their standards of client care. they also promised to delete my data. However, sitting alongside it in my inbox was - you guessed it - a sales chase email from them!