We appreciate that Karma Mobility do not deal directly with the public. However, we expected we could rely on the specification and dimensions quoted on their website to produce an order for up to 10 different Karma Wheelchairs.

During this time we had cause to call Karma Mobility UK to clarify a few things as their website showed incorrect photos against various products which was very confusing.

On each occasion we spoke to one of two ladies who's spoken and understanding of English made our necessary enquiries much more difficult than should have been the case.

Ultimately, we've now received our Karma wheelchairs (Ergo 3 Transport and Ergo 2 Lite Tall (both crash tested). However, shockingly, we have found that whilst all the Ergo 3 chairs match precisely with the specifications given on their website, regrettably all the Ergo 2 Lite Tall chairs are much smaller than specified.

Their 18 inch (458mm) wide seat wheel chair is actually 16.5 inch (420mm) wide, some 39mm smaller.

And their 20 inch (508mm) is actually 18.5 inch (470mm), some 49mm smaller.

This renders the information on their website completely unreliable and I would strongly urge you to be VERY careful or use an alternative manufacturer.

Our experience has wasted an inordinate amount of time, and been an utter nightmare.