Mike

Excellent service. Ordered andcdelivered the following day.

Very disappointing. Marked and scuffed quickly. Corners delaminated. I had thought buying a non-chinese manufactured product would have guaranteed better quality but my previous Apple leather case (Made in China) performed much better for 1/2 the price. Would not buy again.

Provided me with the details of our nearest drop-off shop. However, when we got their we were told they'd stop taking Collect+ parcels over 3 months ago.

No offer of compensation for wasted time, parking charges and fuel.

We appreciate that Karma Mobility do not deal directly with the public. However, we expected we could rely on the specification and dimensions quoted on their website to produce an order for up to 10 different Karma Wheelchairs.

During this time we had cause to call Karma Mobility UK to clarify a few things as their website showed incorrect photos against various products which was very confusing.

On each occasion we spoke to one of two ladies who's spoken and understanding of English made our necessary enquiries much more difficult than should have been the case.

Ultimately, we've now received our Karma wheelchairs (Ergo 3 Transport and Ergo 2 Lite Tall (both crash tested). However, shockingly, we have found that whilst all the Ergo 3 chairs match precisely with the specifications given on their website, regrettably all the Ergo 2 Lite Tall chairs are much smaller than specified.

Their 18 inch (458mm) wide seat wheel chair is actually 16.5 inch (420mm) wide, some 39mm smaller.

And their 20 inch (508mm) is actually 18.5 inch (470mm), some 49mm smaller.

This renders the information on their website completely unreliable and I would strongly urge you to be VERY careful or use an alternative manufacturer.

Our experience has wasted an inordinate amount of time, and been an utter nightmare.

On 12th January at 17:52, after immediately confirming our availability to accept delivery the following day in a 4 hour slot allocated to us, we then received an email notification at 08:30 on 13th advising us they could not deliver and we would have to arrange delivery when next available. We'll keep our fingers crossed you manage to make it this time on 14th within a further 3 hour slot! No offer of compensation. Dreadful service!

Following their reply....still no offer of compensation for a missed day at work.

After placing an order with these guys on 3rd January, I finally received my jeans on 12th, AFTER receiving 19 (yes nineteen!!) emails from them.

I would avoid using them at all costs as they just harass you almost daily. Bizarrely this "marketing strategy" is working in completely the opposite way to what they no doubt intended.

Apart from poor quality sponge scourers, I am dismayed that the company feel that trading with China aligns with their Environmental, Social, and Governance (ESG) policy.

Trading with China is morally reprehensible and most certainly does not fit with Seep's stated aims. Many, many Chinese firms (BCorp certified or otherwise) have corrupt procurement streams, dreadful human and animal welfare rights and are more generally and regularly cited as spying on the UK or "digitally attacking" the UK infrastructure.

Lugging any products made in China the 4-5000 miles to reach the UK is far from environmentally friendly.

The facts about Cellulose: Cellulose products still have environmental impacts, but they are generally considered more sustainable than fossil fuel plastics due to being renewable, biodegradable, and capable of sequestering carbon, though concerns exist regarding deforestation, chemical processing (like in some regenerated fibers), and energy use in manufacturing, with impacts varying greatly by product and production method.

So Seep's partnering with On A Mission doesn't really detract from the huge energy required to make cellulose products or the fact that China's energy production is far from clean.

Read: China's energy eco-credentials present a paradox: it leads the world in renewable energy deployment (solar, wind) and green tech manufacturing, driving global solutions, yet remains the largest emitter due to massive coal use and growing demand, with its 2030 climate targets rated as "Insufficient" by the Climate Action Tracker, despite commitments to carbon neutrality by 2060. The country uses robust systems like Green Electricity Certificates (GECs) to track renewable use but faces scrutiny over its overall fossil fuel reliance and emissions trajectory.

Dreadful delays in emails being answered.
Wrote to them on 11th December attaching initial invoice showing quantities, and item codes, asking when we could expect the rest of our order as we were missing the glass mason jugs.

Unaware of receiving any calls to advise us of the reason for the delay, 11 days later we receive a reply asking for the quantity and product codes of the missing items.

Called and explained that the invoice I attached made clear the product codes and quantities of the missing glass mason jugs. For some reason, I now have to wait for an investigation to take place before we even reach the point of arranging delivery of the missing items.

Twice I ordered a product (2-3 weeks apart) that was showing as in stock. Saw evidence whilst on their website of others ordering the same product.

Received an email saying my order was being processed. Received another email 1-3 days later advising me they had insufficient stock to fulfil my order.

Arranged a prompt refund on both occasions.

Save yourself the hassle and shop elsewhere.
Very frustrating

Had car insurance with them. When up for renewal the card they had on file had been renewed so couldn't take payment. Asked me to call them only to be told they can't take payment on an incoming call - they had to call me. Called me (so an incoming call to me) and asked me to provide my full date of birth, name and address including postcode!!!

How insecure and prone to abuse when fraudsters realise this is what the RAC expect? Not even my bank ask for this level of information.

Just quote...."computer says no" and "we need to go through data protection / ID. We're registered with the FCA".

Not protecting my data very well by exposing me to this level of fraud risk.

Simply useless, except Pavin who works on their social media messaging. Very courteous and empathetic.

Now registered complaints with FCA and the Financial Ombudsman.

From the moment I was introduced to Morgan at Enable Law, I felt confident that both I and my case were in safe and highly professional hands.

Morgan and the team supported me through an extremely challenging period of my life following the incident, and were always available to provide clarity and reassurance. I never felt like just a number; I was dealt with personally and with genuine care, and it was clear that my best interests were always at the forefront of their work.

I cannot thank them enough. They exceeded my expectations both in the quality of their service and in the outcome they achieved on my behalf.

We were delighted to discover a British company, producing quality steel doors. On Environmental, Social, and Governance (ESG) grounds we always strive to avoid buying anything manufactured in China.

We were initially introduced to Ben (Project Manager) who detailed our project needs (triple Crittal style, steel, sliding, glazed lounge/kitchen dividing doors.

From there he produced detailed technical drawings and a quote which we glad to accept. The quote was a fraction of the costs quoted by others importing or making aluminium look-alike doors.

We were subsequently contacted prior to the prearranged delivery date to fine tune measurements etc, after which they arrived promptly on the day of installation.

I cannot tell you how pleased we all are with the finished product. Absolutely fantastic. Everyone who has seen them thinks they are superb.

Thank you to you and your team.

I can do nothing but highly recommend this company to anyone seeking to undertake a similar project.

Very happy to act as a willing referee and provide photos of the finished product.

Called in to Liverpool store last Sunday to see if they could help add a couple of links to my watch. Spoke with Callum who added links whilst we waited and enjoyed a lovely cup of latte.

Great service and free. Thank you.

Unavailable on the phone. Crafty email sent from "noreply" address, encouraging people to open the link and activate an account. Very shoddy business practice. Would give them a very, very wide berth.

Wanted a replacement handset for a disabled relatives reclining chair.

Called to enquire if they operate the Disabled VAT Exemption Scheme (VAT Notice 701/7) and was advised they only offer this for eligible disabled people purchasing furniture only through their website - and not spares for their recliners!

Seems they are happy to use the standard declaration form when you are spending hundreds or thousands but couldn't be bothered with disabled customers who need to replace worn or broken parts. Very disappointing and discriminatory.

HMRC site states "Suppliers can zero rate parts and accessories which they supply to an eligible disabled customer as long as the parts and accessories were designed solely for use in or with goods which themselves qualify for VAT relief.

‘Parts’ means integral components without which the equipment is incomplete.

I'd purchase a different manufacturers recliner to avoid these nasty little surprises later on.

UPDATE (Their initial reply)
Thank you for your feedback. We’re really sorry for the frustration this has caused.

As the manufacturer, we aren’t able to process VAT exemption ourselves this can only be applied when buying through one of our retail partners. Retailers who supply our products are able to honour VAT relief for eligible customers in line with HMRC guidelines.
BR Celebrity Customer Service Team

MY FINAL REPLY
Thank you for your prompt response. You very clearly stated during the call that you allow (either directly or indirectly through your resellers) VAT exemption on the purchase of NEW furniture. You also specifically stated you DO NOT DO SO on valid qualifying parts. When I asked why you simply stated "We choose not to". I have since spoken to Stokers who were completely unaware of the Disabled VAT exemption scheme and have had to refer the matter to their HQ for permission and guidance. I am currently awaiting hearing from them.

I purchase many items on behalf of eligible disabled persons and if you sell qualifying products via your website, which you do, you should enable customers of these parts to claim VAT Relief where applicable. Not to do so is indicative a complete lack of respect for "customer value" and simply places barriers in the way of your disabled customers, which is NOT a particularly pleasant attribute for a supplier of disabled aids / equipment and I am very disappointed that a UK brand has chosen to act in such a deliberately obstructive manner.

You may wish to check out Complete Care Shop, who, like many other suppliers, offer a simple, quick and straightforward process of allowing customers to claim VAT relief at the point of purchase, but obviously that's up to you and whether you are so motivated to improve things for your disabled customers.

Needed to ask the most basic of questions but had to wait 13 working days for an email response which simply stated what I already new.

Purchased a 3 yr Railcard via Trainline.
Email confirmation did not contain a download code. Called them and after a ridculous length of time on hold I spoke with Aisha from Hyderabad (India) who after frustratingly repeating my enquiry back to me, advised me that the Railcard was only available in the Trainline App and could not be downloaded into my actual Railcard App.

I had to ask her 6 times to speak with a supervisor with her advising me each time that the (non) "resolution" would be the same. Only after I asked her if she was refusing to put me through to her supervisor was I again put on hold for 3 mins only for Aisha to come back to me to tell me the supervisor was on another call. At the time of writing I await a callback🙄🤬

I'd suggest buying a railcard from Railcard. That way you'll avoid being frustrated by Trainline's understaffed and unhelpful offshore call centres.

Delivered on the day stated, however did not call the number requested 1/2hr before arriving, which could (but didn't on this occasion) cause extreme inconvenience.

I was interested in buying a stand aid but could not get anyone to answer my calls. Using their rather unhelpful AI Bot, and having been forced to type “I want to speak to a human”, I was then left hanging, wondering whether someone was going to get back to me or not. I now understand that Miles answered after 3 minutes by which time, having read the previous reviews concerning poor comms, I had left the site and purchased a much better product from a northern medical supplier.

Avoid. Atrocious sound quality. Then broke promise to refund. We were not the only ones to have left after 15-20mins, that were sitting close by.

Attended Liverpool Anglican Cathedral for The Music of Bond. Sound at the rear left of seating area was shocking. Whilst we could hear the vocalist and music, we could not make out any of the lyrics. It all sounded like we were listening to the performance through a pillow. Raised our issues with representative on the night and we were reassured we would receive a refund, as we were leaving. Others from near where we were sitting also left without speaking to anyone. Wrote to Paul Murphy
CEO & Principal Conductor and received a complete denial and refusal to offer any refund. Will not attend any future Limelight Orchestra events.