Save yourself a lot of anguish and look elsewhere
Had car insurance with them. When up for renewal the card they had on file had been renewed so couldn't take payment. Asked me to call them only to be told they can't take payment on an incoming call - they had to call me. Called me (so an incoming call to me) and asked me to provide my full date of birth, name and address including postcode!!!
How insecure and prone to abuse when fraudsters realise this is what the RAC expect? Not even my bank ask for this level of information.
Just quote...."computer says no" and "we need to go through data protection / ID. We're registered with the FCA".
Not protecting my data very well by exposing me to this level of fraud risk.
Simply useless, except Pavin who works on their social media messaging. Very courteous and empathetic.
Now registered complaints with FCA and the Financial Ombudsman.
Antwoord van RAC Car Insurance
Hi Mike,
Thank you for taking the time to share your experience, and I’m very sorry to hear about the frustration and concern this situation caused.
We understand how important it is to feel confident that your personal information is being handled safely. Our security and verification processes are in place to protect your account, but it’s clear that the way this was communicated — and the steps you were asked to follow — left you feeling uncomfortable and exposed to unnecessary risk. That isn’t the experience we want for our customers, and we apologise that we fell short.
If you send your policy details to at socialresponders@bglgroup.co.uk I would be happy to investigate this further.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Vicky