One thing I have always hated is taking faulty goods back to a retailer, not because of the likely confrontation, but more because of the time taken to demonstrate a manufacturers faults rather than the retailers ( retailers have enough issues to contend with without having to ‘defend’ manufacturers faults!).
So it was with a little trepidation that I took back a pair of walking trainers which I had purchased back in May ‘25 and had only used perhaps 20 times for flat walks on hard surfaces within National Trust properties wherein the trainers were cracking and losing their waterproof capabilities.
But what a breath of fresh air, despite no receipt ( although I had my credit card statement and my GO card) the young man on the checkout simply asked whether I wanted a refund or replacement pair! No argument, no “getting the manager down”…you know, the usual routine to discourage complaint.
And, as I needed a replacement pair I went to find another suitable pair ( and NOT the Hi-Tech brand that had failed so miserably!) in the footwear department where another very helpful young man helped me make a suitable choice!
Well done GO Outdoors… such a shame that more retailers don’t adopt the same attitude