Abysmal service
Abysmal service. I'm still awaiting a call back 6 days later as they could not take my bloods so full assessment was not completed at the cost of £299. I have emailed on numerous occasions and text the number provided requesting a refund yet I have had no response therefore having to request a charge back through my bank. Quick to take your money then they disappear with no communication method other than a generic email address you never get a response from .Also they do nothing your GP can't do for free.
Antwoord van Neko Health
Thank you for sharing your feedback - we’re very sorry for the delay and for the experience you’ve described.
We’ve experienced an increase in enquiry volumes over the past few weeks, and we apologise that this has impacted our response times. This isn’t the level of service we aim to provide, and our team is working hard to respond to members as quickly as possible.
If you’re able to, we’d really like the opportunity to look into this and help resolve it. Please contact our Customer Care team by phone on 07701411315, and we’ll prioritise this for you.