Having to use Monzo Customer Service most days this week—after some issues with a seller not giving me a refund for goods not received, which had gone ignored for weeks—it’s apparent that Monzo’s customer service is exemplary. They have a model of customer service which other banks should be using as a threshold for their own standards.
Monzo is the best and far superior bank by far.
The live chat is the best in the business, and as I am a vulnerable customer, they are making sure they meet my needs at all times. I am so impressed.