We meant to leave this review a while ago and the fact that we are doing this now shows how impressed and appreciative we are. In January 26 we returned a coat previously purchased on line to the Go Outdoors store in Erdington. Emma at the store oversaw the process and her customer skills were exceptional. Thank you Emma and Go Outdoors. There is a good reason why you are our preferred company for quality outdoor clothing. Exceptional service from start to finish.