Hi Lee,

Thank you for your review. We are sorry to hear about the experience you have described.

Unfortunately, we are unable to locate or review your account based on the information provided here. Could you please share your username or the email address registered on your account so that we can look into this matter for you?

Alternatively, you may contact us via live chat or email (support@primecasino.com), and request to speak directly with a manager, who will be happy to assist you further and review your case.

The Prime Casino Team