Can you tell me your hours that day and…
Can you tell me your hours that day and night meter readings work on....several times asked and no response...this seems to be your customer service point to be honest as no one else replies. Also no mention on my account, contract or otherwise, which I think may be illegal?
Antwoord van Home Energy
Hello again, thank you for your review and we’re sorry to hear you’ve had difficulty getting the information you need.
Economy 7 day and night times can vary depending on where you live in the UK and the type of meter installed in the property. The switching times are normally controlled by the meter itself or the local network, rather than the energy supplier, which is why they can differ between regions and households.
Typically, the off-peak (night) period lasts seven hours overnight, but the exact start and end times can vary. In many cases the meter will automatically switch between the day and night rates, and the times can sometimes also change slightly with seasonal clock changes.
If you send us a private message or contact our support team with your postcode and meter type, we’ll be happy to help you identify the Economy 7 times that apply to your property and make sure everything is working as expected.
Team HE.