Home Energy Reviews 702

Sunil went out of his way to resolve the issue that I had with the transfer of the service to another provider and receiving the final bill. He took clear action without the need to pass me around the company which has been a common experience elsewhere! I only left because Home Energy don't currently offer a fixed tariff which I wanted to sign up to in view of the global energy price increases.

Just joined. Customer service seems excellent from the start. I spoke with Aysha

Always had good customer service from Home Energy and today was no different. The call was answered pretty much straight away and Sunil Datt, the guy taking the call, was very knowledgeable and very professional. Great customer service with a no-fuss app that works well.

Besoin d'un justificatif de facturation et je suis tombé suis un bon conseil

Moved my electric over in January , and now decided to move my Gas over in March.
Rachael who replied by email sorted everything within a day for me
No issues whatsoever
5 star company

Talking to Home Energy is such a pleasure. Normally everything can be done online. I have moved house, and in fact moving with Home Energy could not have been simpler. I just needed help to read a new meter, confirm how a small credit would be refunded on the old property, and to set my mind at rest that all was well. It was! Seriously, why go to any other supplier?

Super speedy, super helpful. I spotted a massive mistake 6 months into a new account with Home Energy that I had made. But Customer Service have sorted it out within 10mins!

Mahiza was very helpful.
I got help quickly and they were polite.

Mahiza was excellent. My query was resolved quickly and thoughtfully.

Mahiza the online advisor was brilliant. Understanding, quick n resolved the issue immediately! Well done M!

Once through to a human the query was resolved quickly and efficiently, thank you.

Ok until smart meters fitted. fitted on 30/6/25 never one had a gas meter readout on the in home display. HE claimed it was a meter issue and sent SMS to replace. SMS said meter was communicating with their system, must be a HE issue. still no readings on IHD. HE kept asking every month for meter readings, all the gas bills showed estimated readings. I decided to switch to Fuse 9/2/26 and they submitted their switch final meter readings. HE dispute the gas reading by Fuse and wont send a final bill. They are currently sat on £629 of my money and wont refund. I have now raised a complaint with HE (HE2001705/389) and spoken to the energy ombudsman.
HE failure to fixed gas meter issues has been repeated over and over based on the reviews on this site, showing complete apathy, inconsideration, and ineptitude to their customers when there's a genuine issue. Thats generally the issue with shopping around for the best deal... the downside is those suppliers dont step up when the going gets tough. HE management are obviously shysters or inept!

Response to HE
You talk the talk but dont walk the walk. You've failed many customers and come back with the obligitary apologies. Actions are what people want, not words. Send me my final bill and refund my credit today. Its been over a month since I switched and all you've done so far is talk! Validate your words with actions!

Aysha was clear and concise in her responses. Thanks for your help!

Mahiza was very helpful, quick and efficient in amending my direct debit as well as processing my credit refund.

Sunil from Leicester was a pleasure to deal with. He listened to everything and gave great advice.
He helped with my DD which has out my mind at ease not having to worry about increased costs.

Mahiza was quick, clear and very responsive to all the questions I had

Sunil was amazing, clear, concise and helpful.

Can you tell me your hours that day and night meter readings work on....several times asked and no response...this seems to be your customer service point to be honest as no one else replies. Also no mention on my account, contract or otherwise, which I think may be illegal?

It was fast and to the point. Brilliant!

Excellent energy company, very good customer service. Mahiza on webchat always connects instantly and answers all my questions, both before I switch and after when I was asking about their Economy 7 plan for my EV. Their rate is the best of all and even below the energy cap. I hope they will do well.