Recently moved my energy to these folks on a fix. Just contacted Monalisa via Live Chat to update my direct debit. She answered very quick, dealt with my query, all done in a matter of minutes. Exc... Toon meer

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Lees wat reviewers zeggen
The chat was much quicker than waiting for 16 callers on the phone line. I was responded to before I could type my question. Mona-lisa performed both of my requests immediately without fuss, ie DD... Toon meer
Customer service (Aneez) was efficient and polite. It turns out that since joining Outfox 4 weeks ago they have not been getting automatic readings from my SMET2 smart meter and first I heard of it w... Toon meer
I’ve been with Outfox the Market for years now and have always thought they’re a really great company. Everything’s been smooth and reliable, and I’ve never had any problems, especially with my ho... Toon meer
Bedrijfsgegevens
Info over Outfox Energy
Geschreven door het bedrijf
Welcome to Outfox Energy. We are a proud family-run business dedicated to providing our valued customers with the best in service and the cheapest fixed energy tariffs in the UK.
Since our launch in 2017, we have helped thousands of customers make savings on their energy costs thanks to our simple, fair, and transparent pricing philosophy.
By choosing Outfox Energy, you’re not just getting an energy supplier – you’re joining a community of satisfied customers who value affordability and exceptional service.
So why settle for anything less, make the switch to Outfox today and benefit from a better energy experience.
Contactgegevens
North Mills, Frog Island, LE3 5DL, Leicester, Verenigd Koninkrijk
- 0800 103 2702
- hello@outfox.energy
- outfox.energy
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Chidi was very pleasant and professional
Chidi was very pleasant and professional
Great customer service from Morag at Outfox
I noticed my electric reading hadn't moved between bills. I called Outfox and spoke to the very helpful friendly Morag who did exactly what she said she would and got the issue resolved while keeping me informed of what was happening.
Great service as always.
Didn't have to wait too long before the call was answered, and once answered my enquiry was dealt with straight away in a pleasent and professional manner...keep up the good work.
All sorted!
Spoke to Mira today about lowering my Direct Debit.She sorted this out professionally and efficiently.
And suggested and arranged a refund from my balance.
And put me on the Priority Service Register (which I didn't know about)
Very happy!
Pushpak was so helpful and did…
Pushpak was so helpful and did everything I needed!
Great service
Great service. Customer care assistant was fantastic and fixed my issues.
Summary’s is an excellent helpful…
Summary’s is an excellent helpful person who answered all my questions clearly and in a friendly manner.
Friendly helpful efficient
Courteous service
Courteous service. Fast and efficient.
Sumayyah went out of her way to resolve my issue.
Have been with outfox now for a few…
Have been with outfox now for a few months and they've been great to deal with, and quick on any queries. No problems at all
Quick and Efficient
My request was dealt with quickly and efficiently with no fuss. Excellent.
Friendly
Friendly, polite manner, knowledgeable and helpful answers.
Good service
I had a short wait before going through to a person; sadly not a service offered by many companies now.
I was assisted by Sumayyah who dealt with my request professionally and quickly.
Sumayyah
Spoke with Sumayyah today about having a large credit (over £2,000) returned to me and wanting to reduce my direct debit as it seemed way too high for the usage my home has. She was great and completed everything with ease. Very pleased with the customer service today.
Great Service
Online chat was easy to navigate and no waiting time. Monalisa was helpful and answered my questions clearly and quickly. Great experience thank you.
Aneez was super helpful and efficient
Aneez was super helpful and efficient
Morag is genuinely one of the nicest…
Morag is genuinely one of the nicest people i have ever spoken to at a big company! She is warm, attentive, empathetic, and a do'er!
She helped me out so much even after i was no longer a customer with an issue i had.
A wonderful person with a kind soul.
I asked a question and Sanath answered…
I asked a question and Sanath answered it comprehensively and politely. And provided the means of getting in touch!
Excellent customer service from Mira
The tariff switch on a chat
The tariff switch was handled on a chat without any hassle. Really impressive efficiency.
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