Hi Damien,

Thank you for sharing your feedback with us.

We understand that it can be disappointing not to receive the results you were hoping for, especially when it comes to bonuses and payouts. Please note that all of our games operate using a certified Random Number Generator (RNG), which ensures that every spin or game outcome is completely random and independent. Therefore, results are based purely on chance and luck, and winning outcomes cannot be guaranteed.

We truly appreciate you taking the time to express your experience, and your feedback is important to us.

If there is anything specific you would like us to review regarding your account, please feel free to let us know.

The Prime Casino Team