Hi Lisa,

Thank you for your message. We are sorry to hear that your experience has been disappointing. We understand how frustrating it can be when you are unable to trigger a win or bonus feature.

Please note that all games, including Cash n Riches, operate using certified Random Number Generator (RNG) technology. This ensures that every spin is completely random and independent, meaning there is no set point at which bonuses, such as the letter feature, must occur.

While we appreciate that this can feel discouraging, outcomes are based purely on luck and can vary significantly over time.

The Prime Casino Team