Sandie

❌ SCAM - ❌ NO 14 DAY COOLING OFF PERIOD
ordered now tv but doesn’t work on the bedroom TV so went to cancel but because id watched something on it theres no cooling off!!!
🤷🏻‍♀️ How can you know if you’re happy with something without trying it first???? ❌ SCAMMERS AVOID AVOID AVOID ❌ Now apparently legally I’m stuck into a 1 year contract 😡

Had a query on a delivery.
I used WhatsApp to enquire about it. Kai responded quickly with an update and when I was expected to receive my parcel. I normally have next day delivery but this order was different. Always great when your enquiries are dealt with quickly.
Thanks Kai

Great deal, booked a very last minute flight (travelling the next day) from Thailand to London via China. Using 2 different airlines, Sichuan airlines & Air China.
Got a great price and E tickets for the 2 airlines sent by email. Checking in was easy and I didn’t have to collect my baggage and recheck in as the airline Sichuan airlines took care of that for me. What I will say is Do Not buy any liquids ie Alcohol in Thailand as once you go through passport control again in Chengu airport they take the liquids off of you even if sealed in a duty free bag, any liquids even under 100ml. I have now downloaded the app and will definitely be using Trip.com again and will also recommend it to my daughter who is going travelling next month and her friends.
Plus you collect coins with every purchase to give you money off your next booking. Especially when travelling, every little helps! 😊

Super convenient as you can post or collect your parcels in your own time and at anytime!
You can track your parcels. I always use inpost now

Cant believe they still charge delivery fee’s! Most companies do free shipping when you spend over a certain amount of money say £50 or £100 not House of Fraser which has put me off ordering from them at times.

Order before 9pm & it’s on your doorstep the next day. Lots to choose from at reasonable prices with different ranges to cater for everyone; tall, petite, plus etc And should you decide you don’t want your order, returns are easy with the return slip enclosed so no need for printing. Also teamed up with Klarna you don’t even need to buy before you try. What’s not to love? Customer service are great and speedy too. I’m now an online shopping convert!

Basically bought 4 pairs of shoes online totalling £491.92 received 1pair direct from the shoe company and the other 3 came in one parcel from Love me do brides. Shoes we're unsuitable so brought them back into there Kingston shop for a refund on 22Feb14 thinking they'd refund my card straight away but the lady was nice and said it comes from head office she'll email them straight away and i should get it in the next few days. A week later no refund so chased up by calling their Walton on Thames store (head office) & was told they're in the process of doing it as the manager was on holiday! Im quite easy going so waited a few days later still no refund so called again & was told it can actually take UPTO 30days as per the website and told i should have it no later than 22 March14. so waited again 22March still no refund chased again & told Manager does it but she's not in until Wednesday 26March but gave me an email address for the manager to chase it. 24March still no refund called again and was told its gone through and sent me a ref no. but when i checked my bank it still hadn't been received. Manager then sent me email saying it can take a few days to go through. I received £464.12 £27.80 had been deducted £6.95 per shoe on 25Mar14 even though they came in 2 parcels not 4. I'm glad i eventually got most of my money back and won't be using them again. My opinion they didn't process the refund until the 24th Mar14 which was the date on the email that the transaction had gone through. My bank received it 25th Mar14. I won't be using them again - Will you?……….

Bought some shoes which were unsuitable sent back for refund by collect plus. Tracked package and saw Brand Alley received package back on 3th Mar14. Chased refund by email DONT bother calling as customer services in refund dept NEVER answer (was on hold over 30mins still no answer) Received email from Brand Alley saying refund takes up to 15 working days once in warehouse saying i should receive refund by 24Mar14 (not received) chased again to be emailed that a refund was done 26.2.14 to a different card!! NOT MINE!
USELESS once I'm eventually refunded i shall delete my details from Brand Alley and NEVER use them again EVER! will warn everyone ;(
UPDATE: Finally got a full refund 26March…..wont be using Brand Alley again. Will now unsubscribe!