A P Lewis

Good customer service. DPD misdelivered. We reported to Sissel UK. Within minutes customer service phone us and got DPD to re- deliver. We ordered a pump and a covering for. Sissel cushion (which is still fine even after 2 decades of use). New items also worked just fine.

Can’t recommend Jacqui (Audiologist in the South Woodham Ferrers branch) too highly: patient, kind, methodical. Recommended.

My 6 year old Sony Blu-Ray player malfunctioned. I took it to these guys. They diagnosed the fault same day, and gave me a fixed price to repair. Returned to pick-up my Blu-Ray player just over a week later. Happy to use these guys again for Sony repairs.

Reliable Ipswich based laptop and phone repair shop. Customer since 2017. Used for various services including screen and battery replacement and laptop upgrades. Friendly service and good outcomes. Recommended.

Customer experience was just fine while car was at workshop. Resolved issues with TT promptly. Gave clear costs. Checked overall health of car and advised on other potential issues.
However, after the car had left work-shop, follow-up was poor - had to chase to respond to emails and phone messages (and issue still not resolved).
Summary: this place is fine, but not really a 5* service.

We used Drummond Miller to apply for an eVisa / NTL on behalf of my wife (a Japanese National). The Drummond Miller appointed solicitor was professional, helpful, and responded to enquiries promptly. We received fixed costs quotations for the initial consultation and overall process. Our solicitor leveraged subject matter experts in Drummond Miller. This helped us navigate an arcane (and borderline incomprehensible) Home Office process. The outcome was a success. We were pleased that we choose to appoint Drummond Miller for our case. We will be happy to utilize this firm for future legal work. Recommended.

This review relates to a Canon printer I purchased from Currys. The printer was ordered online. Price was reasonable. It was easy to pick up my order from the store (near Clacton). Happy with the printer. Happy to place further orders with Currys.

This review details my 90 year mother’s experience of dealing with this company.

UW cold-called Mum last year. She thought they were her existing energy provider (Scottish Power). They persuaded her to switch to UW (and give them her bank details). But she had no intention to switch - she was OK with her existing provider.

She cancelled the contract with UW a few days later. However, UW continued to debit her bank account. She contacted her bank which refunded the erroneous debits from UW.

We thought we were all done, but a few weeks later she received a demand for £13. We queried this with the UW helpline. Apparently the £13 relates to a SIM card (a product “bundled” with the UW contract) which she never received.

We’ve disputed the £13 and sincerely hope that this is finally the end of the matter. Obviously, we can’t recommend UW based upon this experience.

To UWs credit, they responded quickly to this review, and agreed to cancel the erroneous £13 charge. Thank you, Nin.

Ordered a garden table. Arrived quickly. Easy to assemble. Price reasonable. Product looks good and should last a fair number of years. Happy to place orders for garden furniture from this company again.

This review is based upon my 90-year old mother’s experience of ordering from this company.
Mum watched an advert on YouTube for “Self-Adjusting Eye-Glasses”. Shortly afterwards, Google emailed her a link to the Deefocus website.
She intended only to purchase a single pair (“Starter Pack”) for £34.99. However, after she had entered her card details, 2 additional glasses and extended warantees somehow crept into her basket.
Two days later, she was astonished to discover £160.89 debited from her bank account. She contacted DeeFocus support to let them know of their error and cancelled the order. But they simply ignored her request.
Her package arrived one week after the order was placed. It contained 3 pairs of spectacles and a few lens cloths.
I inspected the items. The “Self-Adjusting spectacles” are of obviously poor quality. I can’t imagine anyone finding these satisfactory.
Subsequently, I discovered a similar (perhaps identical) product marketed on Amazon (“Katslyn Deefocus”) for £8.49 with a 2-Star rating. Personally, I would not have thought they were worth even that much.
Mum then tried to engage with the return procedure. It’s tricky - you can’t simply reply to previous emails. If you do, you just get an auto reply with a boilerplate message. You’ve got to write a completely new email, having to re-iterate in all the previous details.
Finally we got a reply. They give you a choice: you can get a 100% refund, but you need to cover all postage costs. Or you can keep the goods and get an immediate 50% refund (which still leaves the unit costs of the spectacles 100% higher than Amazon). The weblink for both options contains an empty T&C link - I don’t believe either option would actually result in a refund.
(NB. If goods are “unsolicited” - as the extra spectacles were - it seems unreasonable for the unwilling recipient to be expected to pay for return postage. Check out “Unsolicited Goods” on the Citizens Advice website.)
In the end, we contacted Mum’s bank to report the £160.89 as a suspected fraudulent transaction. Nationwide were super-helpful, and mentioned that the vendor had already tried to make 2 further (unauthorised) debits against Mum’s account. The card has now been cancelled, and the vendor has been blocked from making further debits against Mum’s account.

Summary: avoid DeeFocus like the plague.

I used this firm to source a light fitting (a replacement item for one I had broken during a renovation). Here's my impressions of the firm.

+ Large stock selection, including hard-to-find items.
+ Light fitting was carefully packaged, and arrived in good condition.
- Slow delivery. I paid a £9.95 increment for "next day delivery", but the item (shown as "in stock") was not received until 10 days after my order.
- No courier tracker ID.
- Unresponsive customer communication. No response to my 3 emails. I also phoned twice (to query status on my order). The phone was answered, and a message taken, but no one got back to me.

Summary: I'd consider using this firm again (for hard to source items) but would prefer to purchase elsewhere.

On time, polite, trackable delivery service using web.

Maggie and Lynne are outstanding dog carers.

+ Great selection of classical & jazz albums. Mainly digital, but a lot of LPs too.
+ Almost everything I would want to buy is on this site. + You can sample before you purchase.
+ Site provides lots of useful information and excerpts from (professional) reviews of albums.
+ Eco-friendly music-lovers can download, rather than purchase physical item.
+ Hi-Res / Lossless format available for many download albums.
- In many cases download version of album is more expensive than CD version. Given that this method of purchase significantly reduces distribution and production costs, would like to see download purchase price reduced below CDs.

We continue to be impressed by the service received by Jackie (& Dave). Apart from ourselves and our vet, they are the only people we feel 100% comfortable leaving our dogs with.

This is a review of Mercury Court Daventry. I’ve stayed there 3 times this year, most recently on the May Day weekend.

I’d just like to say thank you to Helen at the front desk. I left my walking sticks in my room. (Only noticed after I checked out on the long drive home.) Helen was helpful and efficient in getting them returned to me. Good job!

Quick, accurate replacement of mixer part. A little expensive - but much cheaper than buying a new mixer. Happy to use again.

My second significant purchase from HiFix, this time a pair of headphones. My first choice (from Audio Technical) was not available (due to supplier issues). However, the second choice (Denon) proved a very capable substitute.

Product was dispatched quickly (after the order was changed). Price was reasonable (15% mark down vrs RRP).

Happy to consider ordering products from this vendor again.

Happy with speed and quality of dispatch. Goods are as advertised - good quality wrapping. No problems with this supplier.

Very happy with the service we received. We’ll be using HfH in future.