This company poses to be a boutique in London the products are from China badly sized produced and cheap. If you have been duped by this company you can work with your credit card company to get your cash back with a process called chargeback if you can prove you have been mislead. I am currently in the process of doing this. It’s not for the money but for the fact that they are getting away with it time and time again. They also pose as Lilah & Mae London and Sofia Delane London.
On returning a leg brace because it was too large, I was then charged 20% of the cost of the item as it had dog hairs on the brace which totalled nearly £40. The brace had been on my dog a matter of seconds and I had done my best to wipe the item down and can only think that as I was rushing I missed some hairs. The lady I then spoke to about this extortionate charge then insulted both myself and my pet by stating there were skin flakes on the harness and it would need to be sold at a sale price .....I will be ensuring that I advise all my fellow users of the several dog facebook sites that I use and anyone I know verbally not to purchase from Zoomadog unless they want to be made to be totally upset as I did.
28 februari 2017
Review zonder uitnodiging
Antwoord van Zoomadog
Hi Emma,
Our refunds and exchange policy is available to view online and also is on a leaflet inside your parcel. Upon receiving your return we got in touch with photographs of the brace as it had a large number of hairs on the brace itself and in the velcro straps.
We advise all customers not to place any product directly on their dog until they are happy with the fit, sizing and the use of the product. We advise all customers on our returns and exchange policy both online and printed out in a leaflet inside all parcels to put some cling-film, a t-shirt or suitable covering whilst trying the product on their dog and not to place it directly on their dog until they are happy with the fit. As said above, the product was tried on your dog and therefore there was hair transfer.
We are very generous with our returns policy, similar businesses don't offer returns at all but we have instated a returns and exchange policy as we know that it's easier said than done to measure a dog. The 20%-40% restocking fee is there for returned items such as this one, which has hair, skin, dirt, mud - you name it, we've got it back on a product. With these items, we either clean and sanitise them and restock them as refurbished B-grade stock (can be found on our website), we can send these back to the customer for them to sell privately or keep or alternatively if the product is completely ruined, we donate to an animal charity.
The Orthodog cruciate brace is particularly evident when it has been used as it is black in colour, hair, skin and dirt shows up easily. The brace in question returned had a large number of hairs and a small number of skin. Dogs are covered in skin. They shed skin. It is common for this to transfer onto products and obvious when the product is black in colour. You can see this in the photos sent to your email address. The brace is still here and has not yet been cleaned if you would like any more photographs.
You can read our full Returns policy here: http://zoomadog.co.uk/shopcontent.asp?type=Returns-and-Exchanges
We've consistently been in touch with you regarding your order, both via email and over the phone explaining why we cannot give a full refund for the returned brace so it's a shame you felt the need to leave a poor review.
Yet again, if you need any help finding an alternative product we would be happy to help.
